Situation: The client use Veeam Agent Backup to do the files level backup. They get this error message: Failed to index file system.
Troubleshooting: Disabling “Enable guest file system indexing” should fix the problem. Alternatively, Install Veeam Backup Enterprise Manager.
FYI ‘file system indexing’ is used for 1-click restore in Veeam Enterprise Manager, so if you don’t use Veeam Enterprise Manager you can leave this option disabled (unchecked).
Veeam Backup Enterprise Manager is another Veeam product that is a management and reporting component that allows you to manage multiple Veeam Backup & Replication servers from a single web console. For more information: https://helpcenter.veeam.com/docs/backup/em/introduction.html?ver=100
Here you can find more information about this option: https://helpcenter.veeam.com/docs/agentforwindows/userguide/indexing.html?ver=40