How to Port Phone Numbers to Microsoft Teams and Troubleshoot Common Issues

Step 1: Prepare for Number Porting

1. Verify your current phone service details:
   • Ensure you have the correct account number, billing address, and any required PIN from your current service provider.
2. Check for pending issues:
   • Resolve any overdue invoices or outstanding contracts with your current provider, as they may block or delay the porting process.
3. Choose the numbers to port:
   • Make a list of the phone numbers you want to transfer.

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Step 2: Submit a Porting Request in Microsoft Teams

1. Log in to Microsoft Teams Admin Center:
   • Use your admin credentials to access the portal.
   • Go to Voice > Phone Numbers > Port Orders.
2. Create a New Port Order:

Log in to Microsoft Teams Admin Center:

Use your admin credentials to access the portal.

Go to Voice > Phone Numbers > Port Orders.

Create a New Port Order:

Assuming you would like to transfer a 855 toll-Free number to your current phone number 847, click on Port.

Enter your current provider’s details and the list of phone numbers to port.

Select the country or region and enter the phone number.

Click on Next and make sure valid number is marked green.

Add account information such as Order name, Requested port date, Organization, Service provider, Authorized user details,

Upload a Letter of Authorization (LOA):

3. Microsoft Upload a Letter of Authorization (LOA):

Microsoft may require you to provide an LOA, which authorizes them to act on your behalf to transfer the numbers.

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Step 3: Review and Submit

1. Double-check all details:
   • Verify the accuracy of your account information and the list of numbers.
2. Submit the port order:
   • Once submitted, Microsoft will validate the information and forward it to your current provider for approval. You can check the order status from Microsoft Teams admin center, Voice, Phone numbers, Oder History.

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Step 4: Monitor the Porting Status

1. Track the progress in the Admin Center:
   • Go to Voice > Port Orders to view the status of your request.
2. Respond to any rejections or issues:
   • If the porting request is rejected, Microsoft will notify you with the reason. Common causes include:
   • Incorrect Customer name.
   • Incorrect service address.
   • Mismatched authorized person
   • Mismatched phone numbers.
3. Work with your current provider to resolve issues:
   • Correct any mismatches or pending items as needed.

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Step 5: Complete the Transfer

1. Receive a confirmation from Microsoft:
   • You’ll be notified once the porting is complete, usually within 3–7 business days.
2. Test the numbers in Microsoft Teams:
   • Make test calls to ensure the numbers are active and functioning in Teams.
3. Update call routing settings:
   • Set up auto-attendants, call queues, or direct routing if necessary.

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Tips for a Smooth Porting Process

• Always have backup numbers or services during the porting period to avoid interruptions.