Month: May 2024

Situation: The client has GV-VMS Camera system. They just install GV-Edge Recording Manager in one PC. When they open the GV-Edge Recording Manager, he Live View is empty.

Troubleshooting: It is because they login as guest.

Please login administrator to see all cameras.

The default administrator login is username: admin and password: admin.

Now, you should see all cameras.

Situation: you receive Login error: internal authentication error when attempting to login Cato VPN.

Resolution 1: make sure you account has been configured and assigned license.

Resolution 2: reset MFA. You may need your administrator to help.

Situation: The client has a camera security software Geovision connecting to a PC as shared storage. it works in initial configuration. However, it loses the connection after Windows update and restarting computers.

Resolution 1: Mapping to the storage using Reconnect feature.

Resolution 2: Create the same credentials on both computers so that the Geovision software access storage without re-entering credentials.

 

If you are not receiving WeChat notifications, you can try the following¹²:

• Log in to WeChat > Me > Settings > Message Notification to check if it is open normally.
• Clear individual Cached Data – Settings > Apps > Wechat> Storage > Clear Cache.
• Check on app update – Tap on Play Store> Tap on 3 lines (top left)> Tap on my apps and games> Tap on update all.
• Check on phone notification settings.