Troubleshooting: Login Microsoft 365 admin center. Go to Health>Service Health>. Check the issues.
Month: December 2023
Fixing “Custom Dictionary Not Available” message
Troubleshooting: Please follow these steps:
- Open Outlook and select File and choose Options.
- Select Mail in the left pane of the window.
- Choose Spelling and Auto correct button.
- Select Proofing and Custom Dictionaries.
- Set CUSTOM.DIC as the default.
Get back to us with the result.
Emails under same tenant have been blocked
Cause: They encountered this issue during the migration of A.com and B.com to C.me. Although I am not entirely certain about the reason, I have a theory. Both A.com and B.com are under the Microsoft Tenant. When A.com sends an email to B.com, Microsoft Intelligent Assistant (which is not as intelligent as a human) mistakenly identifies the email as spam and blocks it.
Resolution: Add A.com, and C.com to whitelist. Please refer to these posts:
What’s allows and blocks in the Tenant Allow/Block List
How to add email address to Whitelist in Office 365
SonicWALL Global VPN Client is connected and authenticated but can’t access internal LAN resources
- The user/group may not have access to LAN subnets. In our case, the client adds All Interface IP instead of LAN Subnets. We fix the problem by replacing All Interface IP with LAN Subnets.
2. The SSLVPN IP Pool is in the same subnet as X0.
Troubleshoting display issues
- A blank or black screen.
- Color fade.
- Fuzzy, blurry, distorted, stretched image.
- Geometric distortion.
- Light leakage or bleeding.
- Flickering.
- Horizontal or vertical lines.
- Light or dark patches.
Try these suggestions:
- If you have two or more displays, compare them settings.
- Check Display Settings by going to Advanced display and check the refresh rate.
SonicWALL Global VPN connecting forever
Troubleshooting: It seems like Peer IP or name issue.
Go to Properties>Peers>, click on Edit.
Uncheck “Use the default gateway as the peer IP address”. Then enter the peer’s IP address, which should be the SonicWALL WAN IP address.