Month: June 2023

OneDrive error: cannot open file because the file format or file extension in not valid

Situation: The client can open files from Office.com. he also have the OneDrive mapping to local PC. He can’t open the same file from File Explorer wit this error: cannot open file because the file format or file extension in not valid.

Troubleshooting: In most cases, this is OneDrive sync issue.

Resolution 1: Unlink OneDrive and run OneDrive setup again

You won’t lose files or data by disabling, uninstalling or unlinking OneDrive on your computer. You can always access your files by signing in to your OneDrive account online.

  1. Open OneDrive settings (select the OneDrive cloud icon in your notification area, and then select the OneDrive Help and Settings icon  then Settings.)
  2. Go to the Account tab.
  3. Select Unlink this PC.

Resolution 2: Update to the latest version of OneDrive

OneDrive and Windows are frequently updated and keeping your PC up-to-date can help sync problems.

  1. Download the latest Windows updates to get the most out of OneDrive. The Windows 10 Fall Creators Update enables OneDrive Files On Demand which can help resolve sync problems. Learn more about OneDrive Files On-Demand.
  2. Download the latest version of OneDrive and install it.

    Notes: 

    • If you already have the latest version, the installer setup will end automatically.
    • For more information on the latest version, read the release notes.
  3. Press  Press the Windows key, search for OneDrive and then open the OneDrive desktop app
  4. When OneDrive Setup starts, enter your Microsoft account email address, and then select Sign in to set up your account.

Resolution 3: Reset OneDrive

Resetting OneDrive can sometimes resolve sync issues, and resets all OneDrive settings. OneDrive will perform a full sync after the reset.

Notes: 

  • Resetting OneDrive disconnects all your existing sync connections (including personal OneDrive and OneDrive for work or school if set up).
  • You won’t lose files or data by resetting OneDrive on your computer.

Resolution 4: Repair, reinstall or update Office

Repairing or reinstalling Office can sometimes fix sync conflicts between Office and OneDrive. Read how to Download and install or reinstall Office 365 or Office 2016 on a PC or Mac.

Can’t access printer with the error 0000011b

Situation: After Windows 11 update, he client can’t access their label printer with error code 0000011b.

Resolution: Disabling the CVE-2021-1678 Mitigation

  1. Open Run by pressing Windows + R.
  2. Type the following in the Run dialog box and press Enter: regedit
  3. Select Yes in the User Account Control prompt.
  4. Type the following in the registry path field at the top and press Enter:
    Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print
  5. Right-click anywhere blank on the right pane and choose New > DWORD (32-bit) Value.
  6. Use the following as the name for your DWORD: RpcAuthnLevelPrivacyEnabled
  7. Double-click the newly-created DWORD, enter 0 in the Value data field, and select OK.
  8. Close Registry Editor.
  9. Reboot your Windows PC.

Operation could not be completed with error code: 0x00000bc4

Situation: After a new Windows 11 update, the client has a problem to access her label printer with this error: Operation could not be completed (error code: 0x00000bc4).

Troubleshooting 1: Change Group Policy Setting

  1. Type Group Policy in the search bar and click in Edit group policy. 

2. Navigate to Computer Configuration>Administrative Templates > Printers > Configure RPC connection settings.

3. Select Enabled and then select RPC over named pipes from the dropdown, and click OK

Troubleshooting 2: Tweak the Registry

  • Press the Windows key + R to open the Run dialog box.
  • Type regedit and hit Enter.
  • Navigate to the following path:
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\Printers\RPC
  • Right-click on RpcOverNamedPipes and select Modify.
  • Now enter the Value data as 1 and click Ok to save the changes.
  • In the same way, change the value data of RpcOverTcp (default) to 0.
  • Close the Registry Editor and restart your computer.

 

Windows can’t connect to the printer with Error 0x0000011b

Resolution: Disable Print Spooler RPC Encryption or CVE-2021-1678 Fix

  • Hit Windows + R keys to open the Run command tool.
  • Type regedit in the Open command box and hit Enter.
  • The Registry Editor tool will open.
  • Navigate to the Print Registry key directory either manually or by entering the following path into the Registry Editor address field:
  • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print
    • Right-click on the Print key and select New→  DWORD-32 bit Value.
    • Name the new key as RpcAuthnLevelPrivacyEnabled.
  • Double-click on the new key and set its value to 0 (zero).
  • Restart your computer.
  • Perform the above steps on the host printer server as well.