Situation: The client has a Windows 2019 server as Remote Desktop Server. They can’t access the server because of Event ID 2007: The Base Filtering Engine service hung on starting.
Troubleshooting: This issue can be caused by several factors, such as a damaged or corrupt system file, a virus or malware infection, or a conflict with another service or program. Some possible solutions include:
- Running a virus scan to check for malware
- Performing a system file check (SFC) to repair any corrupted system files, for example sfc /scanow
- Starting the service in Safe Mode and disable suspect services or software.
- Uninstalling and reinstalling the service
- Checking for conflicts with other services or programs
