Situation: The user as a problem to add CRM add-ins. Whenever she tries to enable it, it disappears when you back to File>Options>Add-ins.
Troubleshooting: We ask her to check the Windows update. She comes back saying it is Update. However, when we check the Windows update, it shows there is Windows update for version 22H2.
After installing the update and restarting, she can add the CRM add-ins.
