App Version Mismatch on Palo Alto Firewall High Availability

Situation: The client has Palo Alto 850 Firewall. The Dashboard> High Availability shows App Version, Threat Version and Antivirus Version Mismatch.

Troubleshooting:

  1. When we try to login Spare Unit Management IP, it is time out.
  2. Using console cable connecting to the console port, we see this information: EDAC MC0: 1 CE DIMM 0 rank 1 bank 10 row 97824 col 1016 on any memory page: 0x0 0ffset: 0x0 grain: 0 syndrom

Troubleshooting: 1. Hard reboot the unit.

2. Access the management and update the Dynamic Updates manually.

Published by

Bob Lin

Bob Lin, Chicagotech-MVP, MCSE & CNE Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

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