Mitel phone: Coming calls have been transferred to different extension

Situation: The client reports that some coming calls for their group queue have been transferred to different extension 111.

Troubleshooting: We find in their AD profile for a user it looks like 111 is defined as his work phone number. Removing the extension 111 from the user’s Properties fixes the problem.

 

Published by

Bob Lin

Bob Lin, Chicagotech-MVP, MCSE & CNE Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

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