Situation: The client a QNAP TVS-871 as backup storage. It is out of the spaces because the QNAOP doesn’t delete Recycled files automatically.
Resolution 1: Making sure that the Control Panel is configured correctly
- Log in to your QNAP device using an internet browser.
- Go to Control Panel.
3. Click on Network Recycle Bin in Network & File Service
4. Make sure File retention time is set to meet your requirement, 4 days in our example.
Resolution 2: This issue may be caused by interactions between the File retention time setting and the Antivirus utility. To resolve this issue, use the following steps to exclude the @Recycle folder from antivirus scans.
- Log in to your QNAP device.
- Go to Control Panel > Applications > Antivirus.
3. Go to the Scan Jobs tab.
4. Identify an antivirus scan job.
5. Under Action, click the Edit Scan Job icon.
6. The Details window opens.
7. Go to the Filter tab.
8. Select Exclude files or folders.
9. Enter /*/@Recycle
