Situation: The user has assigned full permissions, Sens as and Send on behalf. However, she tries to send email behalf another user, she gets undeliverable message:
Your message did not reach some or all of the intended recipients.
Subject: RE: Administrative Copy: Welcome! | 246594
Sent: 6/8/2022 10:12 AM
The following recipient(s) cannot be reached:
‘Bob Smith’ on 6/8/2022 10:12 AM
This message could not be sent. You do not have the permission to send the message on behalf of the specified user.
Troubleshooting 1: When she sends email behalf another user, she may need to select the user From. For example
If you don’t see the From, select the Options tab and press the “Show From” button to enable the from field for all sent emails
Troubleshooting 2: In our cases, the user has two email addresses, user@Aemail.com as default email address and user@Bemail.com. The From should be user@Aemail.com instead of user@Bemail.com.
