Month: May 2022

Summary of resolution:

-Toggled the cached exchange mode

-checked on outlook web – all good / sent items are there

-Look up the lost messages in the outlook all file – no go

-Search tool = Indexing –  no go

-Choose location to search = good

-Created registry dword value = SaveSent =

-Clear the outlook profile – no go

-Run dsregcmd /forcerecovery

 

-Please create a new windows profile.

-Run the Outlook and Sync the emails from cloud.

-Export the PST file and Import it to the original windows profile.

 

-Go to  the Registry edit HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Windows Search > New DWORD (32-Bit) “PreventIndexingOutlook”> Edit the DWORD and set the value to “1”. The search function works

-unchecked the option of “Improve search speed by limiting the number of results shown” from File > option > Search in Outlook

-close outlook and go to Windows search and run outlook.exe /resetnavpane

-Restart Windows Search in task manager.

Situation: The VPN use lost one of network mapping drives. Can’t access it any more with access denied error.

Troubleshooting: Bring the laptop back to office and connect the mapping drive, but the same problem.

Resolution: Re-create the user profile.

Situation: The client reports his Outlook is low and can’t search.

Troubleshooting: We find the computer C drive has only 2GB free spaces. After free more spaces on C drive, it is low again in one or two days. Finally, we find the user has 3 email profiles and use a lot of spaces. you can check the email file from C:\Users\username\AppData\Local\Microsoft\Outlook.

Cleaning old email files fixes the problem.

Situation: When a user tries to install a free version of Acrobat DC reader, it asks him to uninstall Old Adobe Acrobat V9.0.

Resolution: in Adobe, I went to Edit> Preference> Page Display> Rendering> Smooth Text> Drop down was set to never and I changed it to Monitor. click okay and the issues is resolved