Month: October 2021

Situation: The client receives this message when login Remote Desktop using PIN: Your credentials did not work.

Troubleshooting; you can’t login Remote Desktop using PIN. Click More choices and switch to password.

Situation: The client complaints his Laptop at home keep losing the connection to the Office Remote Desktop.

Troubleshooting: 1. Reset Internet mode.

2. Check any windows updates.

If use wifi, please try these:

1. Try to connect using Ethernet cable instead of Wi-Fi. Does it make any difference?
2. Try to update Router’s firmware
3. Try different frequency band – 2.4 or 5 GHz
4. Try to update Wireless card driver on Laptop.
5. Try to change Wi-Fi frequency band channel

Situation: After the client migrated their DC and DHCP, all Mitel phones have incorrect time.

Troubleshooting: They use DHCP export/import to migrate DHCP. However, the time option 4 and 42 are not exported. Adding option 4 and 42 fixes the problem.

Situation: The client has a Windows Server 2016. When they try to download and install Windows Update KB4589210, it shows 0% forever.

Troubleshooting: 1. Run PowerShell command: Get-WindowsUpdateLog

2. collect and view these logs from

C:\Users\$username$\AppData\Local\Temp\WindowsUpdateLog

C:\Users\blin\AppData\Local\Temp\WindowsUpdateLog\wuetl.CSV.tmp.00001

3. Download Windows Update KB4589210 from Microsoft manually.

4. Expand the download file.

5. Install the Update.

6. Restart the server.