Situation: The client complaints his Laptop at home keep losing the connection to the Office Remote Desktop.
Troubleshooting: 1. Reset Internet mode.
2. Check any windows updates.
If use wifi, please try these:
- Try to connect using Ethernet cable instead of Wi-Fi. Does it make any difference?
- Try to update Router’s firmware
- Try different frequency band – 2.4 or 5 GHz
- Try to update Wireless card driver on Laptop.
- Try to change Wi-Fi frequency band channel