Situation: The client setup Windows update to be checked only.
However, sometimes, the Update installs automatically and requires to restart.
Passible cause: After some Windows updates, the Settings change to the default: Install update automatically (recommended).
Situation: The client use DHCP Reservation to assignee IP address to each printer. Today, one of their printers (HP M608) doesn’t work. Can’t ping it by IP also.
Troubleshooting: 1. The DHCP Reservation shows correct configuration and the printer should be assigned 10.0.220.12.
However, printing configuration page shows the IP address is 10.0.200.44.
2. Double-check the hostname and Mac address are correct.
3. We fix the problem by changing to Statics IP address still using 10.0.220.12.
Situation: The client has PA-850 firewall running GloableProtect for VPN connection. After they changed the DNS by going to Network>Gloableprotect>Gateway>Agent and then Network services,
Some VPN client take the change but not all. Some users still use the old DNS server.
Troubleshooting: You also need to change the DNS server under Client Settings>Network Services.
Please refer to this post for more details: How to change DNS settings for PA Firewall GloablProetc
Situation: The user has a good Internet connection and enter the correct credentails. However, she has a problem to run Microsoft teams.
Resolution 1: Logoff and re-login Teams.
Resolution 2: Make sure not Windows Update pennding. If so, please install the update wand restart the computer.
Resolution 3: Make sure your date and time are set up correctly.
Resolution 4: Clear Teams cache in %appdata%\Microsoft\Teams
Resolution 5: If it is offline, switch to Available.
Situation: The client has Microsoft System center. They receive this notification: System Center Management Health Service Unable to Process New Configuration: The System Center Management Health Service 2614488B-0285-1500-4635-BBE41B968D24 running on host Process04.chicagotech.net and serving management group with id {DF8F1BA9-B466-BD6C-DD3F-1C36113D82E7} is not healthy. System Center Management Health Service is unable to process or load configuration.
Resolution 1: Enable repair the agent.
| Navigate to the Administration space |
| Click the Agent Managed view under Device Management |
| In the result pane, select one or more agents |
| Click Repair… in the Actions pane |
| You can use the default action account or supply alternate credentials |
| Click the Repair button |
This should repair the agent and force it to request its new configuration.
Resolution 2: Restart the Agent service.
Resolution 3: Re-install the Agent.