With Microsoft Support and Recovery Assistant, you can troubleshoot Office 365 issues or identified problems. If the Microsoft Support and Recovery Assistant can’t fix a problem for you, it will provide logs for analyzing. This video shows you how to run it.
Step 1: Download the Microsoft Support and Recovery Assistant
* Search and download Microsoft Support and Recovery Assistant
Step 2: Run Microsoft Support and Recovery Assistant
Step 3: Select the app for troubleshooting.
* In our example, we have a problem to open Outlook Signature so that we highlight the Outlook. Then Click Next.
Step 4: Select the problem you’re having and click Next
Step 5: Select the problematic computer and then Next.
Step 6: It is getting information about your user account.
Step 7: It records a diagnostic of the problem.
Step 8: Recording
Step 9: It is processing to fix the problem. If it doesn’t fix the problem, it will give you logs for further troubleshooting.
When attempting to run as administrator on Command Prompt, you may not run it. This video shows how to fix it.
Resolution 1: Repair hard drive errors
Resolution 2: Perform a clean restart into Windows
Resolution 3: Repair system files
Resolution 4: Restore system files
Resolution 5: Uninstall and re-install the update
Resolution 6: Restart Windows Update components
Resolution 7: Run Windows 10 In-Place Repair or Update
Resolution 1: Repair hard drive errors
1.In the search box on the taskbar, type command prompt, and then select Run as administrator from the list of options.
2.Select Yes.
3.In the window that appears, type the following command, including the space as shown: chkdsk /f C: and then press Enter.
4.Enter Y and press Enter
5.Repairs will automatically start on your hard drive, and you’ll be asked to restart your device.
Resolution 2: Perform a clean restart into Windows
A clean restart starts Windows with a minimal set of drivers and startup programs.
1) Run MSCONFIG.EXE.
2) In the Services tab, click “Hide All Microsoft Services” and click
“Disable All”.
3) In the Startup tab, click “Disable All”. Click OK. (This will
temporarily prevent third-party programs from running automatically during
start-up.)
Resolution 3: Repair system files
1. In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.
2. In the window that appears, type this command including spaces as shown:
DISM.exe /Online /Cleanup-image /Restorehealth
3. Press Enter. When the command operation has run successfully, you’ll see a confirmation message from Command Prompt that says, “The restore operation completed successfully” or “The operation completed successfully”.
Note: If you don’t see a confirmation message, retype the command and try again.
Resolution 4: Restore system files
1. In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.
2. In the window that appears, type this command including spaces as shown:
sfc /scannow
3. Press Enter. Wait until the sfc scan verification reaches 100% completion, and then close Command Prompt.
Resolution 5: Restart Windows Update components
1.Start Command Prompt as administrator.
2.When Command Prompt starts, enter the following commands:
2.Enter the update package number into the Search bar, for example KB5001649. Click Search.
3. It will show the search results. Select the correct version that’s compatible with your PC. Then click Download.
4. In the Download page, click on .msu link to download it.
5. Double-click on .msu file to install the update. 6. You may need to restart the computer.
Resolution 2: Repair hard drive errors
1.In the search box on the taskbar, type command prompt, and then select Run as administrator from the list of options.
2.Select Yes.
3.In the window that appears, type the following command, including the space as shown: chkdsk /f C: and then press Enter.
4.Enter Y and press Enter
5.Repairs will automatically start on your hard drive, and you’ll be asked to restart your device.
Resolution 3: Perform a clean restart into Windows
A clean restart starts Windows with a minimal set of drivers and startup programs.
1) Run MSCONFIG.EXE.
2) In the Services tab, click “Hide All Microsoft Services” and click
“Disable All”.
3) In the Startup tab, click “Disable All”. Click OK. (This will
temporarily prevent third-party programs from running automatically during
start-up.)
Resolution 4: Repair system files
1. In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.
2. In the window that appears, type this command including spaces as shown:
DISM.exe /Online /Cleanup-image /Restorehealth
3. Press Enter. When the command operation has run successfully, you’ll see a confirmation message from Command Prompt that says, “The restore operation completed successfully” or “The operation completed successfully”.
Note: If you don’t see a confirmation message, retype the command and try again.
Resolution 5: Restore system files
1. In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.
2. In the window that appears, type this command including spaces as shown:
sfc /scannow
3. Press Enter. Wait until the sfc scan verification reaches 100% completion, and then close Command Prompt.
Resolution 6: Uninstall and re-install the update
If you just installed a Windows update and have an issue, you may have an option to uninstall it. Here is how.
Step 1. Click on Star, and then Settings.
Step 2. Click on Update & Security.
Step 3. Click on View Update history.
Step 4. You have an options to Uninstall updates.
* The uninstallation may take half hour or longer.
* Re-install the update after restarting the computer.
Resolution 7: Restart Windows Update components
1.Start Command Prompt as administrator.
2.When Command Prompt starts, enter the following commands:
After running the commands, check if the problem is resolved.
Resolution 8: run Windows 10 In-Place Repair or Update
In a case, you have a problem with Windows Update, or there’s any data corruption, damaged system files or missing system files on your computer, you may want to run in-place repair or update without touching any of your applications or personal files 1. Visit the below Microsoft website site to download the Media Creation Tool. http://aka.ms/DownloadW10ISO
2. Double click on the downloaded MediaCreationToo20H2.exe (20H2 is the version and could be different) to run the update.
3. In Windows 10 Setup and Application notices and license terms screen, click Accept
4. With Update this PC now checked, click Next.
5. The Downloading Windows 10 is processing.
6. Getting updates.
7. After downloading, keep the default without changing, and click Install.
8. Installing Windows 10 may take a while.
9. It will restart the computer after the installation.
After a Windows update or computer crash, you may have a problem to create and rename a folder with “Can’t find the specified file”. This article shows how to fix this issue.
Resolution 1: Repair hard drive errors
Resolution 2: Perform a clean restart into Windows
Resolution 3: Repair system files
Resolution 4: Restore system files
Resolution 5: Restart Windows Update components
Resolution 6: Run Windows 10 In-Place Repair or Update
Resolution 1: Repair hard drive errors
1.In the search box on the taskbar, type command prompt, and then select Run as administrator from the list of options.
2.Select Yes.
3.In the window that appears, type the following command, including the space as shown: chkdsk /f C: and then press Enter.
4.Enter Y and press Enter
5.Repairs will automatically start on your hard drive, and you’ll be asked to restart your device.
Resolution 2: Perform a clean restart into Windows
A clean restart starts Windows with a minimal set of drivers and startup programs.
1) Run MSCONFIG.EXE.
2) In the Services tab, click “Hide All Microsoft Services” and click
“Disable All”.
3) In the Startup tab, click “Disable All”. Click OK. (This will
temporarily prevent third-party programs from running automatically during
start-up.)
Resolution 3: Repair system files
1. In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.
2. In the window that appears, type this command including spaces as shown:
DISM.exe /Online /Cleanup-image /Restorehealth
3. Press Enter. When the command operation has run successfully, you’ll see a confirmation message from Command Prompt that says, “The restore operation completed successfully” or “The operation completed successfully”.
Note: If you don’t see a confirmation message, retype the command and try again.
Resolution 4: Restore system files
1. In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.
2. In the window that appears, type this command including spaces as shown:
sfc /scannow
3. Press Enter. Wait until the sfc scan verification reaches 100% completion, and then close Command Prompt.
Resolution 5: Restart Windows Update components
1.Start Command Prompt as administrator.
2.When Command Prompt starts, enter the following commands:
In a case, you have a problem with Windows Update, or there’s any data corruption, damaged system files or missing system files on your computer, you may want to run in-place repair or update without touching any of your applications or personal files. This articel shows how to do so.
2.Enter the update package number into the Search bar, for example KB5001649. Click Search.
3. It will show the search results. Select the correct version that’s compatible with your PC. Then click Download.
4. Click on .msu link to download it.
5. Double-click on .msu file to install the update. 6. You may need to restart the computer.
Resolution 2: Repair hard drive errors
1.In the search box on the taskbar, type command prompt, and then select Run as administrator from the list of options.
2.Select Yes.
3.In the window that appears, type the following command, including the space as shown: chkdsk /f C: and then press Enter.
4.Enter Y and press Enter
5.Repairs will automatically start on your hard drive, and you’ll be asked to restart your device.
Resolution 3: Perform a clean restart into Windows
A clean restart starts Windows with a minimal set of drivers and startup programs.
1) Run MSCONFIG.EXE.
2) In the Services tab, click “Hide All Microsoft Services” and click
“Disable All”.
3) In the Startup tab, click “Disable All”. Click OK. (This will
temporarily prevent third-party programs from running automatically during
start-up.)
Resolution 4: Repair system files
1. In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.
2. In the window that appears, type this command including spaces as shown:
DISM.exe /Online /Cleanup-image /Restorehealth
3. Press Enter. When the command operation has run successfully, you’ll see a confirmation message from Command Prompt that says, “The restore operation completed successfully” or “The operation completed successfully”.
Note: If you don’t see a confirmation message, retype the command and try again.
Resolution 5: Restore system files
1. In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.
2. In the window that appears, type this command including spaces as shown:
sfc /scannow
3. Press Enter. Wait until the sfc scan verification reaches 100% completion, and then close Command Prompt.
Resolution 6: Uninstall and re-install the update
If you just installed a Windows update and have an issue, you may have an option to uninstall it. Here is how.
Step 1. Click on Star, and then Settings.
Step 2. Click on Update & Security.
Step 3. Click on View Update history.
Step 4. You have an options to Uninstall updates.
* The uninstallation may take half hour or longer.
* Re-install the update after restarting the computer.
Resolution 7: Restart Windows Update components
1.Start Command Prompt as administrator.
2.When Command Prompt starts, enter the following commands:
After running the commands, check if the problem is resolved.
Resolution 8: Use Windows Update Troubleshooter * Press Windows Key + I to open the Settings app. * Once the Settings app opens, Troubleshooting in the left pan * Click on Additional troubleshooting
Microsoft just releases Cumulative updates March 2021 for Windows 10 which may cause some problems such as printer doesn’t work, DYMO Label Maker prints blank, an APC_INDEX_MISMATCH error with a blue screen. This video provides some resolutions.
Resolution 1: Install latest hardware driver
Resolution 2: Repair hard drive errors
Resolution 3: Run SFC/Scannow
Resolution 4: Resetting Operating System
Resolution 5: Uninstall the Windows update
Resolution 6: Resetting Operating System
Resolution 1: Repair hard drive errors
1.In the Search box on the taskbar, type command prompt, and then select Run as administrator from the list of options.
2.Select Yes.
3.In the window that appears, type the following command, including the space as shown: chkdsk /f C: and then press Enter.
4.Enter Y and press Enter
5.Repairs will automatically start on your hard drive, and you’ll be asked to restart your device.
6.After restart, try the update installation.
Resolution 2: We fix this problem by installing latest hardware driver.
1. In the Search bar, type Device Manager.
2. Open Device Manager.
3. Expand the suspected device that causes the problem, Firmware in our example.
4. Right-click the device and select Update Driver Software.
5. You may need to restart the computer, and then try the update again.
Resolution 3: Run SFC/Scannow
1. In the search box on the taskbar, type command prompt, then select Run as administrator from the list of options.
2. In the window that appears, type this command including spaces as shown:
sfc /scannow
3. Press Enter. Wait until the sfc scan verification reaches 100% completion, and then close Command Prompt.
Resolution 4: Resetting Operating System
Type in “RESET PC” in the Search bar.
Click on Open.
* Click on Get started to reset the PC.
Note: You may have another option to Go back to the previous version of Windows 10 if the PC was updated in 10 days.
Resolution5:Uninstall the Windows update
If you just installed a Windows update and have an issue, you may have an option to uninstall it. Here is how.
Step 1. Click on Star, and then Settings.
Step 2. Click on Update & Security.
Step 3. Click on View Update history.
Step 4. You have an options to Uninstall updates.
The uninstallation may take half hour or longer.
Resolution 6: Resetting Operating System
Type in “RESET PC” in the Search bar.
Click on Open.
* Click on Get started to reset the PC.
Note: You may have another option to Go back to the previous version of Windows 10 if the PC was updated in 10 days.
Update: Microsoft release a patch (KB5001567) fixing the problem.
Our company has a problem to print to DYMO label printer this week. This problem is caused by latest Windows update. My suggestion is holding the Windows update for a while until DYMO has a new driver release.
If you do have a problem, the temporary solution is download and install DYMO Label software v8.5.4.
Update: Microsoft release a patch (KB5001567) fixing the problem.
Situation: when installing SCMO Agent on one of Windows computers, you may receive this message:
The Operations Manager Server could not execute WMI Query “Select * from Win32_OperatingSystem” on computer hostname. Operation: Agent Install Install account: mydomain\Administrator Error Code: 800706BA Error Description: The RPC server is unavailable.
Troubleshooting: 1. Make sure Remote Registry service is running
2. It could be the firewall issue. Turn off the Firewall on the client for a test.
3. Make sure all these services are running: Netlogon, Windows Installer, Windows Updates.
4. Make sure these port are opens:
RPC endpoint mapper Port number: 135 Protocol: TCP/UDP
*RPC/DCOM High ports (2000/2003 OS) Ports 1024-5000 Protocol: TCP/UDP
*RPC/DCOM High ports (2008 OS) Ports 49152-65535 Protocol: TCP/UDP
NetBIOS name service Port number: 137 Protocol: TCP/UDP
NetBIOS session service Port number: 139 Protocol: TCP/UDP
