Month: August 2020

Situation: When attempting to re-install Windows 10 on a computer, you may receive this message: “Windows cannot be installed to this disk. The selected disk is not of the GPT partition style”

Resolution 1: Convert MBR to GPT with Windows Installation Media

Step 1. Turn off the PC and put in the Windows installation DVD or USB.

Step 2. Boot the PC from the DVD or USB.

Step 3. In Windows Setup, press “Shift + F10” to start Command Prompt.

Step 4. Enter the following command in order:

diskpart

list disk

select disk 1 (choose the disk you want to install Windows on)

clean

convert gpt

exit

Situation: When installing Windows 10 KB4566782, some user reported they can’t install it with error code 0x800f081f.

Troubleshooting: 1. Download the update from the Microsoft and install it manually. Please refer to this post:

Download and install Windows 10 update manually

2. Download and install Windows 10 Update Assistant. Please view this step by step video.

How to download and install Windows 10 Update Assistant

This article shows you how to download and save all your WeChat information such as contacts, chats, moments, favorite. Here is how.

1. In the WeChat Home page, tap Me.
2. Tap Settings.
3. Under Settings, tap Account Security.
4. Under Account Security, tap More Settings.
5. If you never verify your QQ or Email, select QQ or Email to Verified. If you do verify before, tap on Export Personal Data.
6. No matter which options you select in step 5, you will wait for an email from WeChat to verify or send data to you. It may take 24 hours.
7. This is the example of the Verify email. Click OK to verify.

8. After you receive the Personal data download email, click the link to download your WeChat data.

Note: If you don’t receive the verify email or personal data download email after 24 hours, you may check the Spam or Junk folder in your emailbox.

If you can’t find the email sent by WeChat, you have an option to request them to resend by taping Export Personal Data.

Tap the New request for personal data or Data request completed.

You should see this popup. Tap OK or Email not received?

Please view this step by step video:

Situation: the client has a server running Hyper-v. When he tries to start VM, he gets Hypervisor is not running message.

Troubleshooting: go to BIOS to enable Hypervisor Technology under Advanced Options settings.

Situation: When running “DISM.exe /Online /Cleanup-image /Restorehealth” for fixing Windows update problem, you may receive this error: 0x800f081f

C:\Users\administrator>DISM.exe /Online /Cleanup-image /Restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.900

Image Version: 10.0.18363.1016

[===========================84.9%================= ]
[==========================100.0%==========================]
Error: 0x800f081f

The source files could not be found.
Use the “Source” option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

Resolution: Download and install Windows update assistant.

Situation: a user report his Outlook has blue arrow icon on some of folders looks like this.

Troubleshooting: in general, This blue double-ended or 2-way arrow icon means that the folder is part of a shared source you are connected to and thus not part of your own mailbox. A shared source could be a mailbox belonging to someone else, a Public Folder, an Internet Calendar or a SharePoint library.

Resolution 1: Right click on the folder. Go to Permissions, make sure Default and Anonymous are None meaning none other checked.

2. Disable and then re-enable Use Cached Exchange Mode by going to File>Account Settings>Change.

You need restart the Outlook whenever you make the change.

3. Run Outlook repair by going to File>Account Settings>Repair.

4. If you are running multiple Outlook on different computers. Then re-open them one by one.

Situation: we have a problem to install office. No matter we install it from office 365 website or Office Development Tool (ODT), it takes a long time, sometimes take 24 hours.

Troubleshooting: I find our firewall block office 365 IP which is located in Hong Kong. Please refer to this post:

How to check an IP Address location in Paloalto firewall?

If I add the IP address to the firewall, it jumps to another foreigner IP address which we block. Refer to this how to.

How to allow access foreign IP address in Palo Alto Firewall

If I add office.com to the URL allow policy. that doesn’t fix the problem.

Finally, we find the resolution from Microsoft:

We need to add the URL’s under Microsoft 365 common and office online. Under the article which I have shared add the URL’s with ID no 78.80,81,83,84,86,87,88,89. Also the port number 443 and 80. Please let me see if you can see changes after that.

https://docs.microsoft.com/en-us/microsoft-365/enterprise/urls-and-ip-address-ranges?view=o365-worldwide

That fixes the problem.

Please view this step by step video:

Situation: When the client tries to use Office Deployment Tool (ODT) to download and install Office 365, he gets this Error Code: 30029-1007 (0).

Troubleshooting: in most cases, this is configuration.xml file issue.

Case 1: incorrect configuration.xml file name. For example in this case, the configuration file should be configuration-office365-x86.xml, he types configuration-32bit.xml

Case 2: Missing some parameter or incorrect code. For example the configuration file missing

</Product>

</Add>

The correct configuration should be

 

Case 3: it could be the Product ID is incorrect. Please refer to this link: Product IDs that are supported by the Office Deployment Tool for Click-to-Run.

Situation: the failed with this message:

Error code: 0x8004103a
Cannot query class instance from enumerator object
[WMI] Failed get next object in collection.
Failed to convert snapshot to referencePoint snapshot path ‘\VMHOST03\root\virtualization\v2:Msvm_VirtualSystemSettingData.InstanceID=”Microsoft:68FDDFCA-049A-4721-B06F-AE4559F53DB3″‘.

Troubleshooting: Case 1: the VM server is installing the Windows update and restarting. It should work in next backup.

Case 2: Veeam Backup can’t connect the the VM server. Make sure the VM is up running or have a good connection.

Case 3: Make sure Remote Registry service is running. If not, start it.

Situation: The client use Veeam Agent Backup to do the files level backup. They get this error message: Failed to index file system.

Troubleshooting: Disabling “Enable guest file system indexing” should fix the problem. Alternatively, Install Veeam Backup Enterprise Manager.

FYI  ‘file system indexing’ is used for 1-click restore in Veeam Enterprise Manager, so if you don’t use Veeam Enterprise Manager you can leave this option disabled (unchecked).

Veeam Backup Enterprise Manager is another Veeam product that is a management and reporting component that allows you to manage multiple Veeam Backup & Replication servers from a single web console. For more information: https://helpcenter.veeam.com/docs/backup/em/introduction.html?ver=100

Here you can find more information about this option: https://helpcenter.veeam.com/docs/agentforwindows/userguide/indexing.html?ver=40