Situation: The client has Malwarebytes cloud version. They find some machines don’t scan or need to scan for over one week.
Troubleshooting: 1. Make sure both Malwarebytes service and Malwarebytes Agent service are running.
2. Or you need to re-install the Malwarebytes Endpoint Agent. To do that, 1) uninstall it from Control Panel. 2) If the uninstall doesn’t work, try Support Command Tool downloaded from Malwarebytes. Refer to this post:
Malwarebytes Endpoint Agent Uninstall Failed with code: 80070643
3) Then re-install Malwarebytes Endpoint Agent.
