Month: June 2020

Situation: When accessing a foreign countries’ website, you may receive this message: web page blocked. Insufficient content.

Troubleshooting: paloalto firewall blocka accessing any websites located outside of USA.

Resolution: Please follow this instruction to allow accessing blocked countries’ websites.

How to allow accessing blocked countries’ URL in paloalto firewall

We have got more and more reports about the problems caused by Windows 10 version 2004. Please refer to this post for reporting problems:

Troubleshooting Windows 10 Version 2004 problems

To check the status of Windows 10 updates, version 2004, uninstall Windows updates and restore previous version, please check this posts:

How to check the status of Windows 10 Update

How to restore the previous version of Windows 10

How do I know if my computer have windows 10 version 2004 or not?

How to uninstall Windows 10 update

How to pause Windows 10 Update

Please view the step by step video:

Situation: The user can’t access remote computer using RDP with error code 0x904.

Case 1: That happens after we install windows 10 Version 2004. Normally, you don’t see any issues when you use the computer from console. However, most remote users have a problem to run any applications from Remote Desktop.

Case 2: The computer is connecting to a problematic switch, which is hot because the fan is failed.

Case 3: The Internet and VPN is too slow.

Case 4: Need to install Remote Desktop version.

Situation: WFH user has a problem to access her office computer use Remote Desktop over VPN. It is not stable, or slow or black screen.

Troubleshooting:

Case 1: That happens after we install windows 10 Version 2004. Normally, you don’t see any issues when you use the computer from console. However, most remote users have a problem to run any applications from Remote Desktop.

Case 2: The computer is connecting to a problematic switch, which is hot because the fan is failed.

Case 3: The Internet and VPN is too slow.

Situation: When installing Office 365 from ODT, you may receive this message: Could’t install. We’re sorry, we had a problem installing your Office program(s). Error code: 30088-1007.

Troubleshooting: In most cases, error 30088-1007 means there is incorrect line in configuration file. These are some cases we have seen

1. Missing > sign.
2. Product ID is incorrect.
3. Missing </Add>

Please refer to this how to article:

How to downloads and install Office 365 on multiple

Q: The user tries to remove a old printer from his Windows 10 Laptop. However, when he clicks on the printer, he has only Open queue and Mange two options. He doesn’t have Remove device option. Why?

A: He is local user only. You need to assign him as administrator or have the admin to remove the printer for him.

Recently, Microsoft release a new windows Update, version 2004. This update may take a long time to install and restart. We do see some users have a problem after restart the computer. The symptoms are black screen for remote user; you can’t see any applications/icons after login and restart takes a long time to come back; System runs slow or freezes. Here are more reported issues:

1. Difficulty connecting to more than one Bluetooth device.
2. Intel and Microsoft have found compatibility issues with Windows 10 2004. Affected PCs include those with a Thunderbolt port and with Kernel DMA Protection enabled and Windows Hypervisor Platform disabled. Microsoft has provided instructions for how to check the status of each feature.
3. Microsoft’s own Surface Pro 7 and Surface Laptop 3 could be seeing errors and unexpected shutdowns after installing Windows 2004 due to an issue with the Always On, Always Connected feature. 
4. Some Games may have problem too.
5. Outlook runs slow.
6. Quickbooks doesn’t work.
7. Display goes black.
8. Lost mapped network drives with “The specified network name is no longer available” message. You have to disconnect and re-map the drive.

This new version of windows is a whole new OS. Installation, restart and login may take a while. These are our suggestions.

1. Don’t install it until all problems fixed.
2. If you do want to install the update after business hours over night.
3. This new windows update may take over long time to install, restart. It may take over night. So be patient.
4. After the restart, the first time login may take over 10 minutes or even longer. The screen may be black for the remote user. Be patient.  Don’t call someone to restart the computer at lease you wait for one hour.
5. If the logon black screen stays more than one hour, please contact us.
6. If the computer runs slow or missing some icons after you login, please restart the computer one more time. Perhaps couple time.
7. Windows 10 version 2004 does not support server 2016 failover clusters

Please view the step by step video: