Situation: The user tries to download and install Windows updates. It runs for a few minutes, and then the Status of the update disappears. You can only see the top bar has dots, but never finish.
Troubleshooting: 1. stop and restart the Windows update services. Or restart the computer.
2. Download and install Windows Update Assistant. This step by step video may help:
Situation: The user reports she received duplicated emails.
Troubleshooting: We check the trace messages, but don’t see any duplicated emails sent. The user can’t show us the duplicated emails. However, she says she received the email last night and then she get the the same new email this morning.
After study, we find that she use Office.com to check email last night. Then she used Outlook to check email this morning. The system pay have a problem to sync so that she thought she may have a new email.
Q: Since COVID-19, I am WFH and use RDP to access my office computer. Everything works except I can’t access the office computer remotely in the early morning. I need have someone to restart my computer for me. Why?
A: It could be the office computer goes to sleep. You may want to setup never sleep. To do it, type power in search. Then go to Power and sleep settings.
Situation: When installing Windows update, you may receive this error code: 800F0831.
Troubleshooting:
Please view this step by step video: