Month: May 2020

Situation: The company has to domain names. When email info@compnayA.com send mail to distribution group sale@companyB.com, it is failed.

Troubleshooting: From Trace message, I find it is failed because info@compnayA and sale@compnayB are different domain name so that the system thinks it is external email and blocks the sending.

To fix it, we must allow to accept messages from external senders. We can change the delivery management setting for this group.

1. Go to Groups.
2. Double-click the group name.
3. Click Delivery management, and choose Senders inside and outside my organization.
4. Choose Save.

1. Open a colorful image duplicate it.

2. We may want to Convert to Smart Object by going Layer>Smart Objects. Note: that give a chance to make change Mezztint or Twirl later.

3. Create Mezzotint by going to Filter>Pixelate. Select the style you want (Medium Strokes in our example).

4. This is the result of Mezzotint.

5. Run Radial Blur by going to Filter>Blur. Select Zoom and Draft at the first time. Run Radial Blur again with Zoom and Good selection. Run Radial Blur the third times with Zoom and Best selection.

6. Run Twirl by going to Filter>Distort. Adjust Angle,, 600 in our example.

7. Duplicate the layer then redo 5 and 6 with Angle -600.

8. With the Layer 2 elected, change the blending mode, in our example Pin Light.

9. if you are not happy the result, double click Mezzotint or Twirl to make change. For example, from Mezzotint Medium Strokes to Medium Line.

10. If you would like to make our Twirl Symmetrical, Press Shift+Ctrl+Alt+E to merge both Layer 1 and Layer 2. Then go to Edit>Transform, and select Flip Horizontal.

Please view step by step video:

How to use Twirl in Photoshop step by step

Blending images using Select Tool in Photoshop

Blur Portrait background using Selection Tool and Tilt-Shift

Create Sunset background using Brush Tool

How to install Gradient preset in Photoshop 2020

How to use Photoshop Polar Coordinates Filter

How to use Twirl in Photoshop step by step

Merge images using Blending Mode and Brush Tool

Situation: When the participate tries to share his screen, he get this message: Host disabled participant screen sharing.

Troubleshooting: Move the mouse to the bottom and click on Security. Make sure Share Screen is checked.

Situation: The user has a second monitor connecting to her Laptop. Once per white, the second Monitor goes to black and the computer freezes for a while. Then all screen switch to Laptop display.

Troubleshooting: 1. She is using USB Adapter to connect to the second monitor. Whenever she has other USB devices connecting to the Laptop, it may cause the problem.

2. Make sure you have good connection.

3. Re-configure the display settings and match both display.

Situation: When a user opens a PDF document, she gets this message: “Acrobat may not display the page correctly” from Adobe Acrobat.

Troubleshooting: 1. Try to open it from Adobe Reader.

2. Try to open it from Microsoft Edge.

3. If you can open it from Adobe Reader or Microsoft Edge, contact the file creator. Or try latest Adobe Acrobat version.

Situation: Since WFH, some of our user report RDP freezes issue.

Resolution: We find some resolutions online. quoted:

Turns out by default, starting from Remote Desktop Protocol (RDP) 8.0, it will try to use UDP for connections in order provide a better user experience on slow connections. However with the VPN in the mix, it causes a lot of IP fragmentation which can’t be properly reassembled in time, or at all – leading to drop outs, black screens and freezing.

The work around which we have used with success is to disable the UDP protocol in Remote Desktop. This can be done through the Registry, or Group Policy:

Registry

1. Navigate to HKLM\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services\Client.
2. Create a DWORD named fClientDisableUDP and assign it a value of 1.

Group Policy

1. Navigate to Computer Configuration > Administration Templates > Windows Components > Remote Desktop Services > Remote Desktop Connection Client.
2. Set Turn Off UDP On Client to Enabled.

Situation: The user uses Office 365. His account keep locking.

Troubleshooting: Login Azure portal, we find the problem:

Failure reason:  Invalid username or password or Invalid on-premise username or password.

Location

Winchester, Massachusetts, US

IP address

x.x.76.17

Browser

CalendarAgent 930.4

Operating System

MacOs

The user’s iPhone has the calendar sync on that and he doesn’t reset the password on the phone after changing.

Situation: The email stay in the Outbox until click Send/receive>Update Folder.

Resolution: On the Outlook bottom it shows work offline. To fix it, click Send/Receive>Work Offline.

Situation: The WFH user has a problem to use Zoom meeting Audio and video.

Troubleshooting:

1. Please make sure running Zoom meeting on Laptop not office computer/Remote Desktop. If you are using Remote Desktop, we can minimize it first.
2. If we don’t have audio or/and Video, please reset headset. Do to that, unplug and re-plug the headset.
3. Make sure the audio and video are not disabled on the bottom of Zoom meeting window.

4. If we have check all of above and still have the same problem, please check the windows update and restart the computer.