Your computer’s Trusted Platform Module has malfunctioned: error code 80090030

Situation: The user receive receive this message when running Outlook 2016: Your computer’s Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090030.

Resolution 1: Modify registry

1. Close Outlook.

2. Type Regedit in Windows search box to open it.

3. Go to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, find or create REG_DWORD and set the “EnableADAL” value to 0.

4. Restart computer

5. log out Outlook and log back in.

Resolution 2: Run repair Office online by going to Control Panel>Programs and Features. Right click on Office 365 and then change. 

Resolution 3: If it is Outlook issue, try to reset email profile. 

Resolution 4: Reset Office credentials from Credential Manager

  1. In the Search bar and type in ‘credential manager. ‘ Press the Enter key.

2. Select Windows Credentials and scroll down to your Microsoft office account credentials.

3. Select your Teams login information and click on the Remove button

 

Published by

Bob Lin

Bob Lin, Chicagotech-MVP, MCSE & CNE Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

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