Situation: When the user attaches a file in Outlook 2016, it appears in message body not in attached session.
Resolution: This happens because the mails are in RTF format. Switch from RTF format to HTML format should fix the problem. To do it, with the new message open, click on Format Text. Switch to Aa HTML.
Q: Google search on our website has been working for many years. Recently, It doesn’t work. The search result shows only Ad with “No Results” . I just copy the google search script and published again. However, it is the same problem.
Here are the codes:
<html xmlns:v=”urn:schemas-microsoft-com:vml” xmlns:o=”urn:schemas-microsoft-com:office:office”>
<head><meta name=”GENERATOR” content=”Microsoft FrontPage 12.0″><meta name=”ProgId” content=”FrontPage.Editor.Document”><meta http-equiv=”Content-Type” content=”text/html; charset=windows-1252″><title>Google Search</title></head>
<body>
<form action=”http://www.google.com/cse” id=”cse-search-box”> <div> <input type=”hidden” name=”cx” value=”partner-pub-5723411205869961:3fjkymb5geu” /> <input type=”hidden” name=”ie” value=”ISO-8859-1″ /> <input type=”text” name=”q” size=”25″ style=”width: 99px” /> <input type=”submit” name=”sa” value=”Search” /> </div></form><script async src=’https://cse.google.com/cse.js?cx=partner-pub-5723411205869961:jbb50e-vb37‘></script><div class=”gcse-searchbox-only”></div> <script async src=’https://cse.google.com/cse.js?cx=partner-pub-5723411205869961:jbb50e-vb37‘></script><div class=”gcse-searchresults-only”></div>
</body>
</html>
To check the problem, you can access this web page:http://www.chicagotech.net/ads/googlesearch.htm
A: To fix this problem, enable an existing search engine to search the entire web. To do that, please follow these steps:
3. Select the search engine you want to use.
4. Make sure The entire web is checked.
5. Test it.
Situation; The client has Malwarebytes cloud version. One of users has a problem to run Malwarebytes. When she tries, Malwarebyets doesn’t do anything and no error message.
Troubleshooting: We find the Malwarebytes agent is not running. If we try to restart it, we get this message:
If we uninstall MalwareBytes agent, we get this error:
Resolution: Download and run the Malwarebytes Support Tool. Quoted from Malwarebytes:
Here is a list of switches you can use to execute the Malwarebytes Support Tool:
Situation: The user receive receive this message when running Outlook 2016: Your computer’s Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090030.
Resolution 1: Modify registry
1. Close Outlook.
2. Type Regedit in Windows search box to open it.
3. Go to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, find or create REG_DWORD and set the “EnableADAL” value to 0.
4. Restart computer
5. log out Outlook and log back in.
Resolution 2: Run repair Office online by going to Control Panel>Programs and Features. Right click on Office 365 and then change.
Resolution 3: If it is Outlook issue, try to reset email profile.
Resolution 4: Reset Office credentials from Credential Manager
2. Select Windows Credentials and scroll down to your Microsoft office account credentials.
3. Select your Teams login information and click on the Remove button
Situation: After the user makes some changes on Cache Exchange Mode, he can’t send emails. He can’t any sent emails in the Sent Items folder and Outbox folder.
Troubleshooting: We find the problem is Cache Exchange Mode settings. Unecheck Use Cache Exchange Mode if it is cheeked. Or check it if is unchecked. Remember to restart the Outlook.
Situation: The use can’t search more than 6 months in his Outlook 2016.
Troubleshooting: 1. Make sure the Cache Exchange Mode is set to the years you want to search. To do that, go to File>Account Settings. Highlight the email account and click change.
2. It could be the computer problem. To test it, login office.com to do the same search. If you can search on office.com but Outlook. Try to repair Microsoft Office first.
3. It also could be the computer is old and slow. try another computer for a test.
Situation: The user has Outlook 2016. He never gets Notification when receiving a new email.
Resolution: 1. Modify the Action Center
Default Notification Settings for Outlook 2016 on Windows 10.
2. Configure Outlook to display a Desktop Alert.
Make sure that Display a Desktop Alert is enabled in Outlook as well.
Situation: When using Remote Desktop on Windows 10 to access another computer in the office, the user receive this message: We couldn’t connect to the remote PC. Make sure the PC is turned on and connected to the network, and that remote access id enabled. Error code: 0x204
Troubleshooting: 1. Make sure not Windows update hold in the Remote Computer. If so, please install and restart it.
2. Make sure the Remote Desktop is enabled on the remote computer.
3. Make sure the forewall doesn’t block the RDP port 3389.
Situation: The user WFH uses Remote Desktop over VPN. Now, she get error code 104.
Troubleshooting: 1. It could be the DNS issue. Try to access the remote desktop using IP address or FQND instead of computer name. You may want to clear DNS cash using ipconfig reflushdns. Also setup WINS service many help the name resolution.
2. Make sure Network Discovery is on.
Network Discovery is an option using which you can determine whether your system can see/scan other systems on the network or not. You have to make sure this option is turned on to establish an RDP connection. Here’s how to do it:
3. Make sure the port RDP 3389 is open. you can use telnet to test it. Also check the firewall and make sure it doesn’t block the port.
Situation: The user is at home and uses Remote Desktop over VPN. On his home computer, he is not able to connect to store.office.com. He receives a message “The connection was reset”.
Troubleshooting: In most cases, the company firewall and VPN blocks some websites. Close and VPN ad try it.