Situation: The user reports this problem. When he send an email with image inserted, the receiver doesn’t see the image. instead, they see this:
Troubleshooting: Repair Outlook on Sender’s computer.
Just wanted to let you know I found the answer:
“What you are experiencing is “ By Design”.
When replying to messages in Rich Text format, embedded images in the message body, including signature are removed and replaced by the following text:
<< OLE Object: Picture (Device Independent Bitmap) >>
This behavior does not occur in Microsoft Outlook 2003 with Word as the editor, which is the available comparable configuration in Microsoft Outlook 2007 or 2010.
Workaround:
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Reply in HTML rather than RTF format; however, this is not at the discretion of the original sender, but of the replier”
I was set-up to reply in Rich Text by default, but when I switch to HTML it is in all the replies!
