Month: January 2020

NIC Team doesn’t see one of NICs in Dell Windows 2016 Server

Situation: The client has a Dell R440 server running Windows 2016. The server has 4 NICs. However, they can’t see one of NICs when they create NIC team.

SLOT 2 Port 1-LAN is missing.

Troubleshooting: After checking the Properties of the SLOT 2 Port 1-LAN, we find the Hyper-V Extensible Virtual Switch is checked. Unchecked it fixes the problem.

Office 365: Your account is temporarily locked to prevent unauthorized use

Situation: The client can’t login his Office 365 account with this error: Your account is temporarily locked to prevent unauthorized use.

Troubleshooting: he can login domain computer and ADUS doesn’t lock the user account. After search we find the user is out office 365 spaces. Freeing spaces fixes the problem.

By the way, beside deleting emails, you can enable Archive or create retention policy to delete old emails. here are how to.

Net/PC How to

Why some Office 365 E3 users has 50 GB spaces?

Situation: The client uses Office 365. They find some E3 user have only 50 GB (it should be 100 GB for Microsoft new policy).

Troubleshooting: We find most old users have only 50 GB spaces. New users have 100 GB spaces. Here are some resolutions:

  1. Re-assign the # license to old users.
  2. Switch Admin center to the new admin center and switch backup.
  3. Go to E3 settings, turn off and then turn on Exchange Plan2.
  4. Call Microsoft support to run PwerShell to force the update. Here are the example PowerShell commnads:

3:16 PM Mark: Set-ExecutionPolicy RemoteSigned
3:16 PM Mark: $UserCredential = Get-Credential
3:17 PM Mark: $Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://outlook.office365.com/powershell-liveid/ -Credential $UserCredential -Authentication Basic -AllowRedirection
3:18 PM Mark: Import-PSSession $Session -DisableNameChecking
3:18 PM Mark: Get-Mailbox | Set-Mailbox -IssueWarningQuota 98GB -ProhibitSendQuota 99GB -ProhibitSendReceiveQuota 100GB

Can’t login Palo Alto Firmware GloablProtect VPN even the username and password are correct

Situation: the client has created a username and password for one user for accessing Gloableproext VPN. However, he can’t login.

Troubleshooting: We find they created the credentials only but forgot to add the user to VPN group. To go it, go to Device>Local User Database>User Group.