Can’t load Chrome with “Aw snap”

Situation: The client cannot run Chrome on Windows 10 with “Aw snap”. Reload doesn’t work.

Troubleshooting: 1. It could be the security software issue, for example disable Symantec Endpoint Protection for a tets.

2. If Cisco Web Extension crash message popup when running Chrome. It could be the Cisco Web Extension. Re-install it.

3. Clear your cache

Chrome might have information stored that’s stopping the page from loading.

Open the page in an Incognito window

1. On your Android phone or tablet, open the Chrome app .
2. Tap More   New Incognito tab.
3. In the Incognito tab, try loading the page. If it loads, clear your cache and cookies.

Clear your cache and cookies

1. Tap More   Settings.
2. Under “Advanced,” tap Privacy  Clear browsing data.
3. Next to “Time range,” choose All time.
4. Select Cookies and site data and Cached images and files. Deselect the other types of data.
5. Tap Clear data.
6. Try reloading the tab with the error.

4. Update Chrome

1. On your Android phone or tablet, open the Google Play app .
2. At the top left, tap Menu   My apps & games. Apps with available updates are listed under “Updates.”
3. Under “Updates,” look for Chrome .
4. If Chrome is listed, tap Update to install.
5. After updating, try reloading the tab with the error.

5. Check for problems with your extensions that might cause the page to crash. Click the “Menu” button that’s marked with three horizontal lines, select “Tools,” and then click “Extensions.”

6. Upgrade NIC driver.

7. Make a New Profile

1. Close the Chrome browser, and then press “Windows-E” on the keyboard to launch Windows Explorer.

2. Enter “%LOCALAPPDATA%\Google\Chrome\User Data\” (without quotes) in the address bar at the top of the window.

3. Find the folder named “Default” in the window that opens, right-click the folder and select “Rename.” Name the folder “Backup Default” (without quotes).

4. Launch Chrome and try to load the Web page again.