Situation: The client has two remote servers for users to access. Internal users don’t have a problem to access the RD servers. Sometimes, outside users loss the connection after login.
Troubleshooting: 1. From Paloalto firewall Monitor, we do see some RDP connections are imcomplete.
2. We find the client has 3 Internet providers: AT&T, Comcast and WiFi. The WiFi is very slow and it was configured as backup. We temporary disable it.
3. We also created a Application override policy and put it on top of other policy. Please refer to this post:
How to create Application Override Policy in Paloalto Firewall
