Month: August 2019

Only one copy was printing while more than one copy required

Situation: The client has a problem to print multiple copies. When he tries, he get this message: Only one copy was printing while more than one copy required. RAM disk is full or not enabled. Or, SSD or SD Card is full.

Troubleshooting: If it is HP printer, try to disabling Mopier mode.

  1. Start > Devices and Printers
  2. Double-click printer
  3. Double-click “Customize your printer”
  4. Click “Device Settings” tab
  5. Scroll to bottom of page and change “Mopier Mode” to Disabled under the “Installable Options” group.

If it is Kyocera printer, you may try to install Printer RAM Disk.

Note: 1. If this printer is in server, please enable Printer RAM Disk.

2. You may need to restart Pinter spooler on both server and client.

Windows Update causes network problem

Situation: Whenever the client installs Windows update, it causes network traffic problem and makes internet slow.

Troubleshooting: We recommend to setup WSUS server to download the updates and distribute them to all computers .

Also, Microsoft recommend this:

The following group policies can help mitigate this:

Other components that reach out to the internet:

Many Windows and update problems can be fixed by running SFC and DISM

If you experience a Windows problem or Windows update problem, you may try to run System file check (SFC) and to fix it.

To run a system file check (SFC)

Go to start>Type CMD

Right click and run as Administrator

Type sfc /scannow

It may shows one of three possible results:
Windows did not find any integrity violations (a good thing)

Windows Resource Protection found corrupt files and repaired them (a good thing)

Windows Resource Protection found corrupt files but was unable to fix some (or all) of them (not a good thing)  If you get this message run DISM as described below

To RESTORE health (recommended)

Use DISM /Online /Cleanup-Image /RestoreHealth to scan the image for component store corruption, perform repair operations automatically, and records that corruption to the log file.  This generally takes 15-30 minutes depending on the corruption and size of the partition.

Note: 1. You may have to run this up to 3 times to fix all the problems.

2. After running DISM it is a good idea to re-run SFC /scannow to make sure all the issues were fixed.

3. If you get the error message “cannot find source files”you need to have an ISO file mounted and need to specify where it is located with the below command. The ISO must be exactly the same version as the running OS.  An ISO of 10586.0 will not repair a running system of 10586.35 because it has additional updates and files.

Can’t turn on Thinkpad X1 Yoga

Situation: The client has a Thinkpad X1 Yoga with full charged battery. He can’t turn on the laptop with power plugs in and full battery charged. When pressing the power button, the power light is not on. When you plug the power on, the power light on for sends and disappears.

Resolution: reset battery

1   Remove Laptop bottom cover.

2   Disconnect two battery connections.

3  Disconnect coin-cell (CMOS) battery.

4. Disconnect the cable in the power button.

5. Press power button a few times to drain capacitors

6. Put all connections back and try again.