Month: August 2019

Situation: The client has WSUS. The WSUS synchonization works fine.

The Last Status Report shows Installed is 100%.

However, the workstations don’t install the update and shows “Your device is at risk because it’s out of date and missing important security and quality fixes”

Cases 1:

I uninstalled this update (KB4058043) and did a manual cumulative update (KB4073290) which fixed the issue for me. Since then the error is gone from the Windows update.

Case 2: Install the latest cumulative update manually.

Case 3: Uninstall the KB4058043 Update.

Case 4: Make sure you have correct DNS settings.

Case 5: Have you been maintaining the wsus server in regard to using the server cleanup wizard? We were having issues at one time, and that fixed our issues.

Situation: Recently, One of the users keeps having a problem to login her domain computer because the account is locked.

Troubleshooting: The company uses Office 365 and has 90 password expiration policy. After check Microsoft Azure sign-ins status of this user, we find it is her mobile phone failed login. The problem is she changed the domain account password but did do so in the mobile phone. To check Azure sign-ins status, login Azure and go to Users>Sign-ins. Here you can check Basic info and Device info.

Other suggestion: 1. Check Event Viewer for ID 4740.

2. Use Microsoft Account Lockout and Management tools.

3. Check out the freeware Netwrix Lockout Examiner as it can be used to track it down if you can’t find it in the security logs on the DC.

https://www.netwrix.com/account_lockout_examiner.html

4. Check your network drive mappings.  You may have an old one created when you had a different password.  Your computer is sending the old information when it checks items on those drives.

5. Scheduled tasks.  Clear any not in use.  You may have created an item using your login and a former password.  When the schedule attempts to execute, it will create a failed login.

6. Service accounts.  Check any services that you may have set up under your login that may contain a former password.  This could be on ANY workstation or server that you have used.

7. Go to Control Panel > Credentials Management to clean the password.

Situation: The client use Mitel phone system. After they restarted the appliance, no one can make the phone call and it shows: the server required for this operation is not available the users can’t change the phone from DND to Active.

Resolution: Reset Turn the ShoreTel Switch TS100DA by turning it off and then on.

Situation: the client has been using Mitel/ShoreTel phone system. Some users compliant ” Internally I do not have any troubles, but all outside callers complain about static and breaking up regardless if it is inbound and outbound calls”.

Troubleshooting: 1. Check the switch port and make sure the QoS is configured on the network to prioritize voice traffic.

2. If the user has softphone, replace it with deskphone for a test.

3. Make sure the Mitel phone settings is Softphoone also.

4. Try to reset the softphone or restart the Mitel Connect or even restart the computer.

Please view this step by step video:

1. Ensure your device is paired with your audio or navigation system. For help pairing your device, visit HyundaiBluetooth.com.
2. Open a music player or podcast app on your device and begin playing.
3. Press the MEDIA button on your audio or navigation system to listen to the audio from your device in your vehicle
4. Use steering wheel or on-screen buttons to control the audio playback

Situation: The client’s computer shows this message: The Windows 10 May 2019 Update is on its way. We’re offering this update to compatible devices, but your device isn’t quite ready for it. Once your device is ready, you’ll see the update available on this page. There’s nothing you need to do at this time.

Resolution: Since some of new feature are not compatible with certain hardware, drivers or installed software in your computer, the update will not be installed . If you try to download and install the feature update, it may cause booting problems, BSOD, crashes or performance issues after upgrade. The best solution of this problem is wait for some time until Microsoft fixes the incompatibility issue between your computer hardware and Windows 10 feature update.

Q: Hi Bob. Our reception 2 computer went through an update last night. Now, when we go to print from DVMAX, it automatically is going to “Save Print Output As” in a folder, instead of printing right away. Any ideas on how to fix this?

A: Open the Properties of the printer. Click on Ports. File: Print to file is checked. Check the printer instead that should fix the problem.

Situation: The client can’t print to the shared label printer in DVMax after they install the printer.

Troubleshooting: 1. Make sure the label printer is shared on DVMax by following this post:

How to configure Label printer on in DVMAX

2. If the shared printer is configured correct on DVMax, on the client side, make sure “This station prints labels” is checked. Also make sure you have * on the shared label printer if you have multiple label printers.

3. Make sure the shared printer name is correct. In above example, the first printer name should be Pharmacy1 instead of Pharmacy Label Printer.

4. Make sure the correct port is selected, for example \\pharmacy2\dymo LabelWriter.

5. If you don’t see the Printer driver, it may be you haven’t install the shared printer locally. Add the shared printer on the client computer.

6. The Label Printer type should be Driver-Based Printing instead of DYMO Label Printer as shown above.

7. Make sure the shared printer is update the list on the host computer and make sure the printer is shared.

8. If the host has shared the printer and you can see it on DVMax, you need to go to File>Label Printer Setup>Setup to make changes such as Label printer type, Selected Printer Driver and Label Printer Name. You also have a option to test the print.

Whenever you change a computer name, username or have a Windows update, DVMax may have problem to send a print job to Label printer .

Here are some troubleshooting: tips:

1. If there is a Windows update hosting to restart, go head to do so.
2. If the shared printer is offline or out paper (that is not true and you have paper in the printer), restart the computer or reset the printer.
3. To reset the printer, please unplug the USB/Printer cable and unplug power cable.
4. Reset the Label printer by following steps: 1) Close all open client, patient, invoices, appts, etc. until you’re looking at the main screen of DVMAX.
   2) Go to the File menu and choose Setup Label Printers.
   This Station has an attached Label Printer should be checked.
   If this station should be Shared with other stations, verify that Setting is checked also.
   3) Click on the Setup tab.
   Label Printer Type should be: Dymo/CoStar Label Writer if it is connect to Com#. Otherwise, select Shared Printer.
   4) Label Printer Port be set to the port your Label printer is on. Typically this is KeySerial1 on a Macintosh. For Windows, it can be anywhere from COM1 – COM8, or sharedPrinter name.
   5) Click Print Test Label once you have chosen a port/printer to use and give it 5-10 seconds to see if the Labeler responds.
   

Q: What to do when my computer is attached by ransomware?

chicagotech.net: It is not recommended to pay ransom not because it does not guarantee a solution to the problem, but also it may cause other issues.

You may visit nomporerasom.org to download and use their decryption tool.