Situation: The user has a new PC running Office 365 latest version. It worked for a couple days. Now, when she opens the Outlook, it disappears. The Task Manager doesn’t show the Outlook running.
Troubleshooting:
- Run Office 365 repair, that doesn’t fix the problem.
- Installing Office 365 update, that doesn’t fix the problem.
- Disabling all Add-ins, that doesn’t fix the problem.
- Run Microsoft Support and Recovery Assistant for Office 365, that doesn’t fix the problem.
- Try different Outlook profile. it is the same problem.
- It could be bad PST problem. Run ScanPST.exe to Repair PST files. In Office 365/Office 2016, ScanPST.exe is located in C:\Program Files (x86)\Microsoft Office\root\Office16. That fixes the problem.