Situation: the client has been using Mitel/ShoreTel phone system. Some users compliant ” Internally I do not have any troubles, but all outside callers complain about static and breaking up regardless if it is inbound and outbound calls”.
Troubleshooting: 1. Check the switch port and make sure the QoS is configured on the network to prioritize voice traffic.
2. If the user has softphone, replace it with deskphone for a test.
3. Make sure the Mitel phone settings is Softphoone also.
4. Try to reset the softphone or restart the Mitel Connect or even restart the computer.
Please view this step by step video:
