Situation: The client can’t print to the shared label printer in DVMax after they install the printer.
Troubleshooting: 1. Make sure the label printer is shared on DVMax by following this post:
How to configure Label printer on in DVMAX
2. If the shared printer is configured correct on DVMax, on the client side, make sure “This station prints labels” is checked. Also make sure you have * on the shared label printer if you have multiple label printers.
3. Make sure the shared printer name is correct. In above example, the first printer name should be Pharmacy1 instead of Pharmacy Label Printer.
4. Make sure the correct port is selected, for example \\pharmacy2\dymo LabelWriter.
5. If you don’t see the Printer driver, it may be you haven’t install the shared printer locally. Add the shared printer on the client computer.
6. The Label Printer type should be Driver-Based Printing instead of DYMO Label Printer as shown above.
7. Make sure the shared printer is update the list on the host computer and make sure the printer is shared.
8. If the host has shared the printer and you can see it on DVMax, you need to go to File>Label Printer Setup>Setup to make changes such as Label printer type, Selected Printer Driver and Label Printer Name. You also have a option to test the print.
