Situation: After the user installed Business for Skype on her new computer, the CRM Add-in doesn’t work.
Troubleshooting: we can see the CRM add-in, but whenever we enable it, it doesn’t work and it doesn’t give any error.
After checking the programs and features, we find there are two version of Microsoft Office, Microsoft Office 2016 and Microsoft Office 2016 ProPlus.
Removing all Office and re-installing Office Proplust fixes the problem.
Situation: When the client tries to install Windows update, he gets this message: ” There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80070422)”
Troubleshooting: 1. Make sure Windows Update service is running. If not, start it and configure Windows Update service startup type as Automatic.
2. Download and install Windows Update Assistant from Microsoft. This step by step video may help:
Situation; The client has windows 10 laptop. If he leaves the computer idle for a minute it goes into sleep but then flickers between unlock screen and black screen. He has to keep logging in to carry on. All power settings are set with never to try and resolve but the laptop appears to be taking no notice of the power settings.
Why and how to fix it?
Resolution 1
Resolution 2:
That couls be the SCREEN SAVER settings.
To find the screen saver, open your control panel. Select Personalization.
Now select Screen Saver, which may be one of the icons along the bottom of the window. Now you can set your screen saver to come on after some more reasonable amount of time.
Situation: The client just installed SQL on Windows 2016 server. The users can’t access SQL database because of time out.
Troubleshooting:
If Start Menu, Settings, Search, Cortana, Microsoft Edge, Action Center and other Windows components are not responding in Windows 10, please try these fixes.
Method 1:
• Run PowerShell as admin.
• Run this commands
Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like “SystemApps“} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
Situation: The client is using Office 365 with MFA. One of users can’t verify MFA when login Outlook. When she tries, Office 365 call her phone and she followed the instruction press #, but it doesn’t verify it.
Troubleshooting: Restart the Outlook and try it again. It works!
Situation: The client has XP computer running Xray software. After cleaning data and restarting it, they gets Blue screen with stop: 0000007B, F78A2524, 00000034, 00000000.
Troubleshooting: 1. choose Last known good configuration doesn’t fix the problem.
2. Safe mode doesn’t work.
3. Unplugging external devices such as external hard drive, printer, NIC, eternal USB, it boot as normal. Plugging all external devices except hard drive. It works. The hard drive causes the problem.
Situation: When installing Windows 10 update, you may receive this message: Error code: 0x80073712 and Some update files are missing or have problems.
Troubleshooting: 1. Run System File Checker. Run command line as admin. Then this command: sfc /scannow.
2. Restart Windows Update Service or restart Windows.
3. Download Windows Update Troubleshooter to troubleshoot it.
4. Run Deployment Image Servicing Tool (DISM). DISM is a built-in Windows tool that can be used to repair and prepare Windows images, including the Windows Recovery Environment, Windows Setup, and Windows PE. It is usually able to fix various problems related to the Windows operating system. To run a DISM scan, open Command Prompt as administrator and type this command: “DISM /Online /Cleanup-Image /RestoreHealth”. Press Enter on the keyboard to execute it
5. Remove Pending Xml File
If you are unable to update the Windows operating system, you might want to remove the pending .xml file and try to start the Windows Update process again. Open Command Prompt as administrator and type the following commands (remember to press the Enter key after you type each command):
net stop trustedinstaller
cd %windir%\winsxs
takeown /f pending.xml /a
cacls pending.xml /e /g everyone:f
del pending.xml
6. Reset Windows Update Components
Faulty or damaged Windows Update components can also cause Windows Update error code 0x80073712. To fix the problem, reset them manually using Command Prompt and its commands. Open Command Prompt as administrator and type the following commands (press Enter after each):
net stop bits
net stop wuauserv
net stop appidsvc
net stop cryptsvc
ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
ren %systemroot%\system32\catroot2 catroot2.bak
net start bits
net start wuauserv
net start appidsvc
net start cryptsvc
Restart the computer
7. Rename Software Distribution Folder
Software Distribution folder is a temporary folder in which Windows stores the update files until they are completely downloaded. Then, Windows starts the updating process. Renaming this folder might solve the problem and fix the Windows Update error code 0x80073712. To rename this folder, use Command Prompt. Open Command Prompt as administrator and type the following commands (press Enter after each):
net stop wuauserv
ren c:\windows\SoftwareDistribution softwaredistribution.old
net start wuauserv
Exit Command Prompt and restart the computer.
8. Download Windows update manually and install it. Please refer to this post:
Download and install Windows 10 update manually
9. Download and install Windows Update Assistant from Microsoft. This step by step video may help:
Situation: The client has a Windows 2012 R2 server and shared some folders. However, no one can access it with System error 53.
Troubleshooting: If we disable the Windows firewall, we can access the server. After test, we find the client has blocked TCP port 445 and DFS Management (SMB-In). we fix it by disabling these rules.
Situation: the user receives this message: Your system administrator does not allow the use of saved credentials when using RDP to access a remote server.
Troubleshooting:
on the client, go to Control Panel -> Credential Manager. You will see three sections:
1.Windows Credentials
2.Certificate-Based Credentials
3.Generic Credentials
Remove the credentials from Windows Credentials and add it to Generic Credentials.