Q: one of our VPN users gets this error: Authentication failed. Enter login credentials when he uses Palo Alto VPN client GloableProtec. What could be the problem?
chicagotech.net: Assuming the password is correct, we assume this is username issue. The username is case sense.
If the user account has been locked, go to Palo firewall to unlocked. Please refer to this page:
How to unlock user in Palo Alto Firewall – How to Network Blog
