Q:
The user works at home PC and use Cisco VPN to connect to the office. he has a problem to map LAN shared folders over VPN. The error message is You do not have permissions to access \servername\foldername..
We have tried these:
- It is not DNS issue because when we try IP address, we get the same problem.
- Disable Symantec Endpoint Protection and Windows firewall for a test. But that doesn’t fix the problem.
- Telnet ip address port 445, get timeout, meaning some thing blocks accessing.
- Check “Control Panel\All Control Panel Items\Network and Sharing Center\Advanced sharing settings”. Make sure Network discovery is turn on.
- Enable SBMV1 by going to Programs and Features.
- The same user using other VPN client doesn’t have this issue.
- Tried different domain admin account in his PC, have the same problem.
I think there is a security software blocking the map on the home computer. How can we find it? Is the SEP having some settings need to check?
Chicagotech.net: we fix this problem by adding a rule on Symantec Endpoint Protection. Please refer to this link: How to create a rule on Symantec Endpoint Protection