The set of folders cannot be opened

Situation: the user is using Outlook 2016. She opens Outlook this morning and gets this message: cannot start Microsoft outlook. cannot open the Outlook window. The set of folders cannot be opened. the information store could not be opened.

Troubleshooting: Repairing Outlook doesn’t fix the problem. We have to remove and re-add Outlook profile.

 

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Bob Lin

Bob Lin, Chicagotech-MVP, MCSE & CNE Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

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