Internal Error 2250 and 2251

SYMPTOMS: When you apply the Office 2000 Service Pack 2 (SP-2) Administrative Update to an Office 2000 SR-1/SR-1a administrative installation, you may receive one of the following error messages:

Internal Error 2250: Please contact product support for assistance.

or

Internal Error 2251: Please contact product support for assistance.

CAUSES:

You may receive the first error message if you already applied the Outlook E-mail Security Update (Oqfe7117_Admin.msp) to your administrative installation, and you are applying the Out2kmst.msp file from the SP-2 administrative update.

You may receive the second error message if you already applied the Excel/PowerPoint 2000 SR-1 HTML Script Vulnerability administrative update (Oqfe7752.msp) to your administrative installation, and you are applying the Pptmst.msp file from the SP-2 administrative update.

RESOLUTIONS:

To resolve this problem, click OK when you receive either of the error messages, and then click OK when you are advised that your installation ended prematurely because of an error. The error messages listed in the "Symptoms" section of this article indicate that you already applied the update to your administrative installation, so you can skip the .msp file you used that generated the error message. Apply any other .msp files included in the SP-2 administrative update that have not yet been applied to your administrative installation.

To avoid this error when you install future patches, please refer to the appropriate information that follows, according to the operating system you are using to apply the patch.

If you are using Microsoft Windows 2000:

See the following Microsoft Knowledge Base article for hotfix information:

279094 Patching Transforms May Give 2250 Error Message

http://download.microsoft.com/download/winntsp/Patch/1.11.2405/nt4/en-us/instmsi.exe

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. If you are using Microsoft Windows 95 or Windows 98:

Download and install the following updated Windows Installer from the Microsoft Download Center.

The following file is available for download from the Microsoft Download Center:

http://download.microsoft.com/download/win98/Patch/1.11.2405/W9X/EN-US/instmsi.exe

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

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