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Activation process stops responding at "Waiting
for Services" Event ID 20000: Old OTAKEYGEN packet is cancelled, Tag=12 Event ID 20314: Device ID used to be 308EA696 but is now blank Event ID 20460: [SRP] Connection failed Event ID 50000: Controller: This BES Agent is under control of BlackBerry Agent Controller Event ID 50049: Waiting for external UDP log messages on port 4085 Event ID 50079: 2 user(s) failed to initialize Event ID 50076: Starting BlackBerry Mailbox Agent 1 for Server BES - Version 4.1.2.23 Event ID 50096: [SRP] Dispatcher\SRP Connection established Situations: 1. The client installed Blackberry Server Express 4.1. When a user attempts to activate Blackberry phone, he sees this process: Contacting server... Verifying encryption... Encryption verified. Waiting for services... After 3 tries, the activation gives up. 2. You may also receive these Event IDs: Event ID: 20000 Description: {username} Old OTAKEYGEN packet is cancelled, Tag=12 [RELAY_SRP:UNKNOWN:00df2008] Error_sending_data, ERROR=10057 [RELAY_SRP:UNKNOWN:00df2008] Send_failure Event ID: 20314 Description: {username} Device ID used to be 308EA696 but is now blank Event ID: 20460 Description: [SRP] Connection failed Event ID: 50000 Description: Controller: This BES Agent is under control of BlackBerry Agent Controller Event ID: 50049 Description: Waiting for external UDP log messages on port 4085 Event ID: 50079 Description: 2 user(s) failed to initialize Event ID: 50076 Description: Starting BlackBerry Mailbox Agent 1 for Server BES - Version 4.1.2.23 Event ID: 50096 Description: [SRP] Dispatcher\SRP Connection established Event ID: 35003 Description: <2007-01-23 22:52:39.939 CET>:[1182]:<MDS-CS_BES_MDS-CS_1>:<EVENT>:<LAYER = SRP, server has made a SRP connection with UID: S11339207> Event ID: 20460 Description: [SRP] Connection failed Event ID: 35003 Description: <2007-01-23 22:52:39.939 CET>:[1182]:<MDS-CS_BES_MDS-CS_1>:<EVENT>:<LAYER = SRP, server has made a SRP connection with UID: S11339207> Case 1: delete the email account on the phone and delete the user from the Blackberry Server Express. Re-add it and generate a new password. That fixes the problem. Case 2: Make sure the password is not expired. Case 3. Make sure you have wireless strong signal. Case 4: If the user has a lot emails, Contacts and Calendars, or the wireless signal is weak, try to activate using Blackberry Desktop Manager or Web Desktop Manager. Case 5: It could be A corrupt state database or profile. Case 6: The Microsoft XML Parser version is earlier than 4.20.9818 Service Pack 2. To determine what version of Extensible Markup Language (XML) the BlackBerry Enterprise Server is using, open up the BlackBerry Agent Log and look for the following log line. [30000] (05/20 00:00:01.057):{0xC40} [ENV] Microsoft XML Parser 4.2: C:\WINDOWS\system32\msxml6.dll, Version: 4.20.9818 Case 7: Make sure the BlackBerry Policy Service is running. Case 8: Post your questions, comments, feedbacks and suggestions Related Topics
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