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Event ID 372: The document failed to print

Case 1: The client installed TS on Windows 2008 R2 DC, which is not recommended. Please check this page: Event ID 372: The document failed to print

Case 2: The printer is not reachable on the network
To determine whether the printer is reachable on the network:
1. In Event Viewer, examine the event and look for the following text: "Win32 error code returned by the print processor: 2250. This network connection does not exist.... " If another error code is listed, skip to the next section, "Windows cannot allocate sufficient memory."
2. Ping the network printer or print device from the print server. If this fails, connect to other network resources from the print server to confirm that the print server network functionality is okay. If it succeeds, skip to the next section.
3. Ping the printer from another computer. If this fails, and you cannot print to the printer from another printer on the network, see the section titled "Renew the printer IP address". Otherwise, use the procedure in the following section to continue troubleshooting.

Case 3: Windows cannot allocate sufficient memory
To determine whether Windows has sufficient resources:
1. In Event Viewer, examine the event and look for the following text: "Win32 error code returned by the print processor: 8. Not enough storage is available to process this command".
2. If you see this error code, see the section titled "Check resource availability".
3. If another error code is listed, use the procedure in the following section to continue troubleshooting.

Case 4: There was invalid or incomplete data received by the print spooler
To determine whether the print spooler received valid data:
1. In Event Viewer, examine the event and look for the following error code text:
"Win32 error code returned by the print processor: 87. The parameter is incorrect"
"Win32 error code returned by the print processor: 259. No more data is available"
2. If you see either of these error codes, see the section titled "Install a new printer driver".
3. If another error code is listed, use the procedure in the following section to continue troubleshooting.

Case 5: A printer driver upgrade failed
To determine whether a printer driver upgrade failed:
1. Open Windows Explorer, and then type %WINDIR%\system32\spool\drivers in the Address Bar.
2. Look in each of the IA64, W32X86, and x64 folders for the presence of a folder named "3" that contains a large number of numbered folders (for example, \W32X86\3\1, \W32X86\3\2, \W32X86\3\3, and so on).
3. If there are a large number of numbered folders inside the "3" folder, see the section titled "Move numbered folders and restart the print spooler".
4. If the system appears to be operating normally, use the procedure in the following section to continue troubleshooting.

Case 6: There is a bad printer device driver
To determine whether there is a bad printer driver:
1. Print to a printer that uses a different printer driver. Because this problem often does not occur unless there are a lot of print jobs, you might have to test this with a large number of print jobs to determine whether the problem still occurs with another printer.
2. If printing works on other printers, see the section titled "Install a new printer driver and possibly disable advanced printing features".

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