"This product is not installed"

 "Feature ID not registered."

Situation: The client receives an error message such as "This product is not installed" or "Feature ID not registered" when logon.

Cause: This could be caused by a user with a roaming user profile logging on to two computers simultaneously, which is an unsupported use of roaming user profiles.

Solution: Have the user log off one computer before logging on to another. That way, the application shortcuts will be updated and valid on the second computer, and they will not give error messages.

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