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Common NTBackup Hardware Issues

1. Symptom:  After you install a tape device or other removable-media device in Windows, there are not Media exchange and Tape drives in Device Manager.

Cause: 1) The device doesn’t compatible with the SCSI controller.

2) Controller ID conflict.

3) The OS doesn’t load the SCSI controller.

4) The device is power off.

2. Symptom: The tape device appears in Device Manager and Removable Storage but not medias shows up.

Cause: The tape device doesn't compatible with NTBackup.

3. Symptom: When you choose the backup media device in Backup (Ntbackup.exe), you cannot choose a CD-R (compact disc recordable), CD-RW (compact disc rewritable), or DVD-R (digital video disc recordable) device.

Cause: Ntbackup.exe does not support backing up to CD-R, CD-RW, or DVD-R devices because Removable Storage Management does not have the ability to recognize CD-R, CD-RW, or DVD-R devices as backup pool media even though you can add these media types in Removable Storage Management.

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