Seagate: No external drives were found

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Seagate: No external drives were found

Situation: The client has FreeAge drive connecting to their SBS 2003. When running Seagate Manager on the server, they receive this message: "No external drives were found. Make sure your external drive is connected and turned on".

Troubleshooting: the client confirms that the drive is connecting to the server and has tried many times to unplug and re-plug it to the server. We find connection, Windows Explorer and Devices manager are fine. Finally, we find the problem is the Seagate service was no running. Restarting the Seagate service fixes the problem.

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