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POS Cash Drawer Issues

Case 1: My Epson TM-T88IV receipt printer prints fine with a Test Page from the
Properties. My problem is that it has a delayed print using MS POS
software to print a receipt. It prints the store info pauses for a
good 10-15 seconds then prints the remainder of the receipt. Also, I
have not figured out how to make the cash drawer kick.

If you are using Windows drivers, you may want to try the driver from manufacturer. Or upgrade the driver.

Case 2: Make sure you have good cable or good connection.

Case 3: You may try a different port, Parallel, Serial or USB.

Case 4: In the Epson Opos driver click on the device settings for the drawer - there
is a radio button that as standard is set to low, change this to high. If
this makes no difference look at upping the baud rate of the opos driver and
the TMT88 - as standard they are set to 9600, try changing to 38400 or at
least 19200.

Case 4:  I was up until 3 am last night and resolved both the print speed and drawer kick issues. The drawer kick was at first solved by clicking a check mark on the Operation tab of the Printers properties. This was while I was using the Advanced Windows Printer driver. I tried to put
Epson's OPOS on the machine (and add the printer device in the OPOS software)
but was still having problems until I deleted the printer and started again. This got the speed issue fixed but broke the kick drawer problem (which, in hindsight, broke when the Windows driver was removed). Finally, I went back into the OPOS software and added the cash drawer as a device and let the master device be the printer driver. Tested it in MSPOS and it worked (at which point I cried from lack of sleep and frustration). It has worked fine all day.

Case 5: If you are running Windows Vista or windows 7, you may try the XP Compatibility Mode.

Case 6: We experienced problem with the detection of that printer. We are on VISTA
and the UAC was on (it's a network policy).

When we turned it off, RMS was then able to detect and use it correctly. What
is weird, though, is that Group Policy enforced the UAC again later on but
the printer and cash drawer were still functioning properly.

My take on this is that you must take UAC OFF for the first use of the
printer / cash drawer. Then RMS detects it (I guess) After that you can turn
it back ON.


 

 

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