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Some Canon printer features are disabled - Resolution with screenshots

Situation: After installing Canon iR-ADV 8285/8295 printer, the users can't use some features such as staple. When clicking on Get Device Status, you get can't get the printer information message.

Troubleshooting: we find the problem is the client select an incorrect printer driver. He selected Canon iR-ADV 8585/8595 instead of 8285/8295. Selecting correct printer driver fixes the problem.


 

 

 

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