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Mobile phone work on SBS but iPhone

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Mobile phone work on SBS but iPhone

Postby guest » Mon Feb 23, 2009 5:48 pm

Situation: the client setup OWA and Activesync on their Windows 2003 SBS. The mobile phone can access the email without any issue but iPhone doesn't work. The iPhone may get "exchange verification failed" message or it may verify, but no email and contacts.

Resolution: To make iPhone work on iPhone, you need install 2003 SBS SP2.
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Postby chicagotech » Fri May 08, 2009 2:55 pm

Thanks for your information. I was finally able to get it working. My
issue was that although I had SBS SP2 installed I didn't have Exchange SP2
installed. iPhone 3G won't sync unless the Exchange Server is SP2. I don't
know if this is true of other Windows Mobile devices.
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Postby chicagotech » Fri May 08, 2009 2:56 pm

Regarding iPhone won't sync with Exchange server on SBS server, first, I'd
like to confirm that

1. Do you have Windows Mobile powered device besides iPhone? If you have,
can it sync properly with SBS 2003 server?
2. Have you tried access OWA via Safari? Does that work?

According to the following articles, we can see the process of syncing is
similar with normal syncing. Base on my current understanding, the
configuration on server side is no difference from Windows Mobile based
device. So if other device works fine to sync, we can eliminate the issue
in server side, and the issue may related to iPhone settings.

Regarding how to set Active sync settings in iPhone, you can refer to the
following article.

http://support.apple.com/manuals/en_US/ ... _Guide.pdf

Please Note: Since the website is not hosted by Microsoft, the link may
change without notice. Microsoft does not guarantee the accuracy of this
information.

If you encountered any issue when trying this, you may need to contact
Apple for this problem.

Forums: Apple.com > Support > Discussions > Using iPhone > Mail, Contacts
and Calendar
http://discussions.apple.com/forum.jspa?forumID=1144

Iphone enterprise support
http://www.apple.com/support/iphone/enterprise/


-More Information:

iphone use a software called iPhone Configuration Utility to manage its
profile. You may rebuild the user profile in the device in the article
described below:

iPhone and Microsoft Exchange Server
http://images.apple.com/iphone/enterpri ... change.pdf


Apple Tech articles for syncing issue:

iPod touch, original iPhone, or iPhone 3G: Microsoft Exchange data not
syncing to the device after configuring Microsoft Exchange account
http://support.apple.com/kb/TS1693

Troubleshooting iPhone and iPod touch contact and calendar syncing via USB
on Windows
http://support.apple.com/kb/HT1692

Hope this helps.

Thank you for your time and cooperation!

Best regards,

Robbin Meng(MSFT)

Microsoft CSS Online Newsgroup Support
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Postby guest » Fri May 08, 2009 2:58 pm

Yes it is (unless you have ES 2007! :) . Why didn't you have ES SP2
installed? Run the Baseline Security Analyzer and check you are up to
date with patches and service packs. The SBS Best Practices tool should
also be installed and run.

--
Duncan
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Postby guest » Fri May 08, 2009 2:58 pm

I am glad to know you have found the root cause and issue is resolved now.

Regarding the Exchange 2003 Service Pack 2, as Duncan indicated, if you
installed Exchange Best Practice Analyzer, it will monitor the Exchange Org
and remind you to install the latest critical updates and service packs.

Here are some SBS 2003 server articles for your reference:

Windows Small Business Server 2003 - Deploy
http://technet.microsoft.com/en-us/sbs/bb630238.aspx

Windows Small Business Server 2003: Frequently Asked Questions
<http://www.microsoft.com/windowsserver2003/sbs/techinfo/overview/generalfaq
.mspx>

Windows Small Business Server 2003 Upgrade Best Practices
<http://www.microsoft.com/technet/prodtechnol/sbs/2003/deploy/SBSSetupBestPr
actices.mspx>

Windows Small Business Server 2003 Technical Training Guide
<http://www.microsoft.com/WindowsServer2003/sbs/techinfo/training/techtraini
ngguide/default.mspx>

Again, thank you for posting in the SBS newsgroups. Please feel free to
contact us again in the future.

Have a nice day!


Best regards,

Robbin Meng(MSFT)
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Postby guest » Fri May 08, 2009 3:00 pm

Syncing is simple" Cert doesn't matter, just press thru.

Mail new account:

Exchange,
enter email addess,
enter username ( that is server name, with a backslash (\)password example:
hpfs\username
password,
then wait, it wil hunt for a server then ask for your server;

Server = mail.companyname.com (save it)

at this ponit, you may or may not get to see the SSL button. If not. just go
to the home screen, hit settings, then mail,
select the account you just entered.
at he bottom will be SSL..turn it off..
You may or may not have to turn your phone on/off to sync.

Warning. DO NOT SYNC, plugged into your PC.. You will lose your stuff, sync
over the air.. If you want to just sync with your PC, by all means go ahead.
i wouldn't

All done.. Mark
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Postby guest » Fri May 08, 2009 3:01 pm

I had the exact same problem as everyone in this group. My IT person
said Exchange was all set up to work with mobile devices and when I
asked him to check again because every username and server name I
tried did not work, he said he made one change. I asked what it was
and he sent me the following:

You have to create a Virtual Directory for OMA (Outlook Mobile
Access)
By default the preinstalled one doesn’t come out of the box perfectly
for certain devices.
When you create the custom OMA page with the correct settings – it
works.


I deleted my email account on the iPhone and put it back. About 5
seconds later all of my mail, contacts and calendar entries appeared.
I hope this helps someone.
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Postby guest » Fri May 08, 2009 3:02 pm

Exchange works for me just fine. All what I did was to remove https:// in front of server name. I hope this will sort out all issues for everybody.
It worked for me :)
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Postby guest » Fri May 08, 2009 3:03 pm

After it fails and you get to enter the server name, the import part is
not to enter the domain name in the DOMAIN BOX, enter
username@localdomain.lan for the user name.

I had to stop using WIFI at one location an use the ATT network in order
to get it to authenticate, but it worked on WIFI after that.
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Postby guest » Fri May 08, 2009 3:05 pm

I noticed i was missing some options in exchange system manager for mobile services. I ran sp2 for Exchange which added an option to enable direct push over http(s) I hadnt noticed i wasnt running sp2 as it had not shown up in the manual windows update i ran. thanks for your comments everyone.
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Postby guest » Fri May 08, 2009 3:15 pm

Here are the steps to determine if service pack 2 is installed:

Open your Microsoft Exchange System Manager
Expand Servers
Properties of Server
Check to see if you see Build 7638.2: Service Pack 2
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