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WSS failed to register sharepoint services

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WSS failed to register sharepoint services

Postby guest » Mon May 19, 2008 10:56 am

Q: I got problem with in-place upgrade from WSS 2.0 to WSS 3.0. When I run
SharePoint Products and Technologies Configuration Wizard the upgrade
process stops on step 5 with error:
"failed to register sharepoint services. an exception of type
system.nullreferenceexception was thrown. additional exception information:
object reference not set to an instance of an object."
Configuration log is in attachment (PSCDiagnostics.txt).
Before running configuration wizard I runned PRESCAN.EXE tool (PRESCAN.EXE
/all) and there was no errors.
Any help would be appreciated.

A: Before we go further, I would like to know if you have backed up all the
SharePoint database data. If not, please first back up the WSS V2 database:

How to back up a Microsoft Data Engine database by using Transact-SQL

From the log file you attached, it seems that the database cannot be
getting converted to the WSS v3. To narrow down the problem, I would
recommend you first completely remove WSS V3 from the server:

1. Disable and Stop the following services
-Windows SharePoint Services Administration
-Windows SharePoint Services Search
-Windows SharePoint Services Timer
-Windows SharePoint Services Tracing
-Windows SharePoint Services VSS Writer

2. Note the following registry keys:
From HKLM\Software\Microsoft\Office Server\12.0
-InstallPath (default is C:\Program Files\Microsoft Office Servers\12)
From HKLM\Software\Microsoft\Shared Tools\Web Server Extensions\12.0
-Location (default is C:\Program Files\Common Files\Microsoft Shared\Web
Server Extensions\12)

3. Delete the following registry hives:
HKLM\Software\Microsoft\Shared Tools\Web Server Extensions\12.0

4. Delete the following folders:
The value of the InstallPath key
The value of the Location key
C:\%CommonProgramFiles%\Microsoft Shared\SERVER12

5. Msizap.exe: Windows Installer Zapper
This command-line tool deletes configuration data that Windows Installer
maintains for products that it installs, including the directories, files,
registry subkeys, and registry entries in which Windows Installer stores
configuration data. You can use Msizap to remove remnants of corrupted
Windows Installer installations that prevent you from installing a product

MSIZAP requires the product code(s) of the installed program to work.
SharePoint has numerous product codes. The product codes for the different
SharePoint builds can be found in the following location under the
ProductCodes registry key:

WSS v3 x32
WSS v3 x64

Use MSIZAP from a command line as follows:

[For WSS v3]
MSIZAP TW {90120000-1015-0409-0000-0000000FF1CE}
MSIZAP TW {90120000-1014-0000-0000-0000000FF1CE}
MSIZAP TW {90120000-1110-0000-0000-0000000FF1CE}

You will then need to restart the server.

At this point SharePoint will still appear in the Add or Remove Programs
list, but any installation will be clean.

6. Restart the server and perform an installation as normal.

7. Before running the configuration wizard, follow the steps below:
- you need to restore the ServerLanguage registry value by creating the
following .reg file (open notepad and paste the following):
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Web Server
- Save this as fixlanguage.reg and upload it to your server. Double click
the file and say yes to the prompts.

Then, setup WSS V3 as a side-by-side installation and then reference the
following article to attach the old WSS v2 databases to your new WSS V3

925190 How to move a WMSDE content database that resides on a Microsoft
Windows SharePoint Services V2 server to a Microsoft Windows SharePoint
Services V3 server
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