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Problem to installing Dynamics CRM

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Problem to installing Dynamics CRM

Postby guest » Thu May 07, 2009 9:58 am

I would like to install Dynamics CRM so I can show it to a large client and I
also develop Visual Studio integration to demonstrate Dynamics CRM
interacting with another application on a server.

I have a test environment with Windows 2003 Small Business Server with
Service Pack 2 and SQL Server 2005, Developer Edition, and Visual Studio 2008
on this environment. I have tried installing Dynamics CRM software and it is
generally successful, but with 2 errors that I can't seem to resolve:

1. The Website's NTAuthenticationProviders must be Negotiate,NTLM. I
followed the instructions in a KB article in the Help to check the rights of
NTAuthenticationProviders and confirmed that they are Negotiate,NTLM in
relation to the default website (1), but the error persists. Does CRM create
or use a website other than the Default Website in IIS?

2. Setup failed to validate specified Reporting Services Report Server
http://DOUGXP/ReportServer. Error: The request failed with HTTP status 404:
Not Found.
SQL Server Reporting Services is installed for SQL Server 2005 on the same
server.
Is there something that needs to be set up in IIS or in SQL Server Reporting
Services so that it can find the ReportServer?

Perhaps the bigger question is whether it is possible to install Dynamics
CRM in the development environment that I've described above for
demonstration/development purposes. The system requirements described online
suggest that Windows 2003 SBS R2 is required, but is there any specific
reason why Windows 2003 SBS with Service Pack 2 is not supported? In the
Verification Descriptions and Results view it shows a green checkmark next to
the "Microsoft Windows Operating System" option indicating that it is OK.

Do you have any suggestions as to how I can set up a development environment
short of purchasing new hardware to install/run Windows Server 2008, etc.?
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Postby guest » Thu May 07, 2009 9:58 am

1) Does CRM create or use a website other than the Default Website in IIS? Both: You
have the option to install CRM to the default website or create a new website. The
install wizard should give you the option during the install. Can you tell me if you
are trying to install to the Default or New website?

2)If you open a browser, can you browse to http://DOUGXP/ReportServer? If you get an
error message, it means that your reportserver is not setup properly. A rule of thumb is
that you should be able to browse to http://DOUGXP/ReportServer. You should resolve the
issue first before progressing onward. Of course if you do not need reporting, you can
put in ignorechecks registry key and you can move forward with your install. It just
means your reports will not work. Here are the steps to put in ignore checks, do not
use this key until you have resolved the first issue.

To use the IgnoreChecks registry subkey to ignore errors in an installation or upgrade of
Microsoft CRM Server or Microsoft Dynamics CRM for Outlook, follow these steps: 1. Click
Start, click Run, type regedit , and then click OK.
2. In the registry, locate the following subkey: . Microsoft CRM Server

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
. Microsoft Dynamics CRM for Outlook

HKEY_CURRENT_USER\SOFTWARE\Microsoft\MSCRMClient

3. Right-click MSCRM, point to New, click DWORD Value, and then type IgnoreChecks.
4. Double-click IgnoreChecks, and then type 1 in the Value data field.
5. At the System Requirements Check, click Back, and then click Next to rerun the System
Requirements Check.

Your setup sounds fine, I do not see any reason why you are not able to install CRM on
SBS2003 and SQL 2005.
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Postby guest » Thu May 07, 2009 9:58 am

I am using the Default Web Site. (I get an error if I try to create a new
site.) As I mentioned, for the Default Web Site (1) I received confirmation
that Website's NTAuthenticationProviders rights are Negotiate,NTLM

On the second issue, I don't need the report services and so can bypass that
in the registry, though I could try to configure the it so that it is
available. Are there steps to do so?
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Postby guest » Thu May 07, 2009 10:00 am

What is the error message that you get when you try to create a website? becuase that is
the other work around.

Please verify Negotiate,NTLM has been set for the CRM and SRS websites. You will need to
go through these instructions twice if CRM and SRS are not installed on the same website
and server. If CRM and SRS are on different servers, you will need to run these
instructions on the multiple servers.
a. Click Start, click Run, type cmd, and then press ENTER.
b. Locate the directory that contains the Adsutil.vbs file. By default, this directory is
C:\Inetpub\Adminscripts.
c. Use the following command to retrieve the current values for the
NTAuthenticationProviders metabase property:
cscript adsutil.vbs get w3svc/WebSite/root/NTAuthenticationProviders
In this command, WebSite is a placeholder for the Web site ID number. The Web site ID
number of the default Web site is 1.

Warning Do not perform a copy-and-paste operation to paste the command from this article.
This operation may cause issues with the property setting. To avoid these issues, type
the whole command at a command prompt.

Note This command fails if the NTAuthenticationProviders metabase property is not
defined. For more information, see the note earlier in this section.

If the Negotiate process is enabled, this command returns the following information:
NTAuthenticationProviders : (STRING) "Negotiate,NTLM"

d. If the command in step 3 does not return the string "Negotiate,NTLM," use the
following command to enable the Negotiate process:
cscript adsutil.vbs set w3svc/WebSite/root/NTAuthenticationProviders "Negotiate,NTLM"
cscript adsutil.vbs set w3svc/NTAuthenticationProviders "Negotiate,NTLM"

e. Repeat step 3 to verify that the Negotiate process has been enabled.
Note If you receive an error when you try to verify that the Negotiate process has been
enabled, make sure that you did not leave a space between "Negotiate" and "NTLM." For
example, "Negotiate,NTLM" differs from "Negotiate, NTLM."


Steps to bypass the reporting error: DO NOT USE the Follow registry keys until you have
resolved the above issue:

To use the IgnoreChecks registry subkey to ignore errors in an installation or upgrade of
Microsoft CRM Server or Microsoft Dynamics CRM for Outlook, follow these steps: 1. Click
Start, click Run, type regedit , and then click OK.
2. In the registry, locate the following subkey: . Microsoft CRM Server

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
. Microsoft Dynamics CRM for Outlook

HKEY_CURRENT_USER\SOFTWARE\Microsoft\MSCRMClient

3. Right-click MSCRM, point to New, click DWORD Value, and then type IgnoreChecks.
4. Double-click IgnoreChecks, and then type 1 in the Value data field.
5. At the System Requirements Check, click Back, and then click Next to rerun the System
Requirements Check.
Tablet and Smartphone Setup Guide
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Troubleshooting Vista Wireless
http://chicagotech.net/
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Posts: 9574
Joined: Mon Nov 27, 2006 1:10 pm

Postby guest » Thu May 07, 2009 10:00 am

I was able to properly configure SQL Server Report Services to eliminate the
404 error.

I was unable to get the Negotiate,NTLM to work with the default web site.
When I went back to try the option of creating a new site, this time it
worked without an error message!

So I was able to complete all of the registry checks successfully and it is
now installing properly (installation not completed yet, so I hope it goes to
completion).

Many thanks for your assistance. Much appreciated!
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
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Posts: 9574
Joined: Mon Nov 27, 2006 1:10 pm


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