IPhone Calendar ActiveSync Fails w/ Exceptions

[guest]

An exception occurred and was handled by Exchange ActiveSync. This may have been caused by an outdated or corrupted Exchange ActiveSync device partnership. This can occur if a user tries to modify the same item from multiple computers. If this is the case, Exchange ActiveSync will re-create the partnership with the device. Items will be updated at the next synchronization.

URL=/Microsoft-Server-ActiveSync/default.eas?User=bfranzen&DeviceId=XXXXXXXXXXXX&DeviceType=iPhone&Cmd=Sync

--- Exception start ---

Exception type: Microsoft.Exchange.AirSync.AirSyncPermanentException

Exception message: Exchange ActiveSync could not reach Active Directory.

Exception level: 0

HttpStatusCode: 500

AirSyncStatusCode: 0

XmlResponse:

This request does not contain a WBXML response.

Exception stack trace: at Microsoft.Exchange.AirSync.AirSyncUtility.GetMobileVirtualDirectory()

at Microsoft.Exchange.AirSync.ADHelper.get_ADMobileVirtualDirectoryObject()

at Microsoft.Exchange.AirSync.SyncCommand.GenerateCommandsXmlNode(SyncCollection collection)

at Microsoft.Exchange.AirSync.SyncCommand.SyncTheCollection(SyncCollection collection, Boolean createSubscription, Boolean tryNullSync)

at Microsoft.Exchange.AirSync.SyncCommand.OnExecute()

at Microsoft.Exchange.AirSync.SyncCommand.Execute()

at Microsoft.Exchange.AirSync.Command.WorkerThread()

--- Exception end ---.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[guest]

From the error information, we can see it's corrupted partnership issue. So you can try to rebuild a profile in iphone and test the issue again. You can refer to the following article regarding how to do it.



http://support.apple.com/manuals/en_US/ ... _Guide.pdf



Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.



If you encountered any issue when trying this, you may need to contact Apple for this problem.



Forums: Apple.com > Support > Discussions > Using iPhone > Mail, Contacts and Calendar

http://discussions.apple.com/forum.jspa?forumID=1144




However, if every users in the organization have this issue, please let me know.



Thanks,



Elvis