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Windows 10 DVD Drive missing

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Windows 10 DVD Drive missing

Postby guest » Thu May 26, 2016 4:36 pm

Case 1: In Dell Optiplex 7040, we fix it by upgrading BIOS, Chepset and ATA drivers.

Case 2: In Device Manager I selected View->Show Hidden Devices. DVD was shown and I uninstalled it.

After reboot the DVD was not detected, so I uninstalled all IDE ATA/ATAPI controllers:

ATA Channel 0,

ATA Channel 1,

Intel (R).... Serial ATA Storage Controller)

and after reboot the DVD was recognized and installed.

Case: run Hardware and Devices troubleshooter:
To open the Hardware and Devices troubleshooter, follow these steps:
1.Press the Windows logo key + R to open the Run dialog box.
2.Type control in the Run dialog box, then press Enter.
3.In the Search box in Control Panel, type troubleshooter, and then click Troubleshooting.
4.Under the Hardware and Sound item, click Configure a device. If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation.

Case 4: Update or reinstall the driver:

To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website.

To reinstall the driver, follow these steps:
1.Press the Windows logo key + R to open the Run dialog box.
2.Type devmgmt.msc in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow
3.In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
4.When you are prompted to confirm that you want to remove the device, click OK.
5.Restart the computer.

After the computer restarts, the drivers will be automatically installed.
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Re: Windows 10 DVD Drive missing

Postby guest » Thu May 26, 2016 4:42 pm

I didn't see my missing drive in Device Manager but removing the IDE controllers and rebooting took care of the issue.
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
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Re: Windows 10 DVD Drive missing

Postby guest » Thu May 26, 2016 4:45 pm

it's very simple, I'll try run you through it in a few steps:

Click start button and type - Device Manager - and hit enter (Device manager will open up)

Now in the Device manager window you'll see a list of devices such as Computer, Disk Drives, Display adapters. ect ect.

Look down the list and locate 'IDE ATA/ATAPI controllers' click on the little '>' symbol to the left to expand it and you will now see a list of controllers that will look something like this:

ATA Channel 0

ATA Channel 0

ATA Channel 0

ATA Channel 1

ATA Channel 1

ATA Channel 1

There may be a few longer named ones underneath but ignore those ones.

Now right click on the ones I have listed above and select 'uninstall' one at a time, and as you uninstall the last one your computer will prompt you to restart, after the restart your drive should now be visible.

Hope I explained that clearly for you, good luck!
Tablet and Smartphone Setup Guide
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Troubleshooting Vista Wireless
http://chicagotech.net/
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Re: Windows 10 DVD Drive missing

Postby guest » Thu May 26, 2016 4:48 pm

Did not find ATA Channel 0 or 1 but after revealing and then deleting the SATA controller and finally rebooting the CD/DVD drive not only re-appeared but worked well.
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Troubleshooting Vista Wireless
http://chicagotech.net/
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Re: Windows 10 DVD Drive missing

Postby blin » Wed Jun 01, 2016 1:53 pm

In our case, we can't see the DVD from BIOS. Then we find the DVD cable is not connect to the motherboard.
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