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ActiveSync: messages do not download

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ActiveSync: messages do not download

Postby guest » Tue May 08, 2012 11:07 pm

We have this issue for several accounts, across several platforms; certain Exchange messages do not download correctly. On iOS, the message headers show, however opening the message it indicates 'this message has not been downloaded' and cannot be rectified (iPhone 4S and iPad). On Android 1.5 device, the messages aren't downloaded at all. Here is a snippet of the ActiveSync logs - i'm concerned about the 401 codes being posted:

2011-12-27 00:10:18 192.168.5.7 GET /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9 - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 302 0 0
2011-12-27 00:10:18 192.168.5.7 GET /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/AutdState.xml - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
2011-12-27 00:10:18 192.168.5.7 GET /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/AutdState.xml - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2011-12-27 00:10:18 192.168.5.7 GET /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/AutdState.xml - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
2011-12-27 00:10:18 192.168.5.7 PUT /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/AutdState.xml - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2011-12-27 00:10:18 192.168.5.7 PUT /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/AutdState.xml - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
2011-12-27 00:10:18 192.168.5.7 GET /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/FolderSyncFile - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
2011-12-27 00:10:18 192.168.5.7 GET /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/FolderSyncFile - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2011-12-27 00:10:18 192.168.5.7 GET /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/FolderSyncFile - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
2011-12-27 00:10:18 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Inbox/FINANCE%20AND%20HR/DASHBOARDS/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
2011-12-27 00:10:18 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Inbox/FINANCE%20AND%20HR/DASHBOARDS/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2011-12-27 00:10:18 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Inbox/FINANCE%20AND%20HR/DASHBOARDS/ - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
2011-12-27 00:10:18 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Tasks/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
2011-12-27 00:10:18 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Tasks/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2011-12-27 00:10:18 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Tasks/ - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
2011-12-27 00:10:18 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Inbox/FINANCE%20AND%20HR/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
2011-12-27 00:10:18 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Inbox/FINANCE%20AND%20HR/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2011-12-27 00:10:18 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Inbox/FINANCE%20AND%20HR/ - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
2011-12-27 00:10:18 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Calendar/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
2011-12-27 00:10:18 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Calendar/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2011-12-27 00:10:18 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Calendar/ - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
2011-12-27 00:10:18 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Sent%20Items/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
2011-12-27 00:10:19 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Sent%20Items/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2011-12-27 00:10:19 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Sent%20Items/ - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
2011-12-27 00:10:19 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Inbox/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
2011-12-27 00:10:19 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Inbox/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2011-12-27 00:10:19 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Inbox/ - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
2011-12-27 00:10:19 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Contacts/Scanned%20Business%20Cards/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
2011-12-27 00:10:19 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Contacts/Scanned%20Business%20Cards/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2011-12-27 00:10:19 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Contacts/Scanned%20Business%20Cards/ - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
2011-12-27 00:10:19 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Contacts/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
2011-12-27 00:10:19 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Contacts/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2011-12-27 00:10:19 192.168.5.7 SUBSCRIBE /exchange-oma/mariop@allianceinvestigative.com/Contacts/ - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
2011-12-27 00:10:19 192.168.5.7 GET /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/a2046e5418de08408c711de72c47c35c-903d68 - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
2011-12-27 00:10:19 192.168.5.7 GET /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/a2046e5418de08408c711de72c47c35c-903d68 - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2011-12-27 00:10:19 192.168.5.7 GET /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/a2046e5418de08408c711de72c47c35c-903d68 - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
2011-12-27 00:10:19 192.168.5.7 SEARCH /exchange-oma/mariop@allianceinvestigative.com/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2011-12-27 00:10:19 192.168.5.7 SEARCH /exchange-oma/mariop@allianceinvestigative.com/ - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 207 0 0
2011-12-27 00:10:19 192.168.5.7 GET /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/d166a1fdac08c845bfc15ef633b12b68-1f85 - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
2011-12-27 00:10:19 192.168.5.7 GET /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/d166a1fdac08c845bfc15ef633b12b68-1f85 - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2011-12-27 00:10:19 192.168.5.7 GET /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/d166a1fdac08c845bfc15ef633b12b68-1f85 - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
2011-12-27 00:10:19 192.168.5.7 SEARCH /exchange-oma/mariop@allianceinvestigative.com/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2011-12-27 00:10:19 192.168.5.7 SEARCH /exchange-oma/mariop@allianceinvestigative.com/ - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 207 0 0
2011-12-27 00:10:19 192.168.5.7 GET /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/b79304ce1410dd4995abdf8bdfec8e5d-1a0005 - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
2011-12-27 00:10:19 192.168.5.7 GET /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/b79304ce1410dd4995abdf8bdfec8e5d-1a0005 - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2011-12-27 00:10:19 192.168.5.7 GET /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/b79304ce1410dd4995abdf8bdfec8e5d-1a0005 - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
2011-12-27 00:10:19 192.168.5.7 SEARCH /exchange-oma/mariop@allianceinvestigative.com/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2011-12-27 00:10:19 192.168.5.7 SEARCH /exchange-oma/mariop@allianceinvestigative.com/ - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 207 0 0
2011-12-27 00:10:19 192.168.5.7 GET /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/d166a1fdac08c845bfc15ef633b12b68-1f80 - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
2011-12-27 00:10:19 192.168.5.7 GET /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/d166a1fdac08c845bfc15ef633b12b68-1f80 - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2011-12-27 00:10:19 192.168.5.7 GET /exchange-oma/mariop@allianceinvestigative.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC38GKN3CDTF9/d166a1fdac08c845bfc15ef633b12b68-1f80 - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
2011-12-27 00:10:19 192.168.5.7 SEARCH /exchange-oma/mariop@allianceinvestigative.com/ - 80 - 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2011-12-27 00:10:19 192.168.5.7 SEARCH /exchange-oma/mariop@allianceinvestigative.com/ - 80 AWIGHOME\mariop 192.168.5.7 Microsoft-Server-ActiveSync/6.5.7638.1 207 0 0
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
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Re: ActiveSync: messages do not download

Postby guest » Tue May 08, 2012 11:08 pm

After much research, an ISAPI_Rewrite folder was found on the system drive, which had instructions for parsing HTTP code. Commented out a line in the httpd.ini file scanning for certain characters in an email, we were then able to download the messages corrrectly. The rewrite was causing periods in the subject line to be read as 'end of message'.
Tablet and Smartphone Setup Guide
http://www.quicksetupguide.com

Troubleshooting Vista Wireless
http://chicagotech.net/
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